At a Glance
- Tasks: Drive client success by executing audio branding strategies and building strong relationships.
- Company: Join PHMG, the world’s leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy free gym membership, generous leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on creativity and professional growth.
- Why this job: Be a trusted advisor, making a real impact on clients' brand identities.
- Qualifications: Experience in B2B account management and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPI’s with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process driven B2B Account Management role
- Unrivalled attention to detail, creativity and initiative
- Ability to spot opportunity to increase revenue within account base
- Highly organised with the ability to manage multiple ongoing projects simultaneously
- Excellent communication skills, both written and verbal
What you’ll get in return:
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee‑owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long‑term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people‑powered, future‑focused company that values creativity, champions diversity and invests in professional growth.
Strategic Client Success Manager, North America in Manchester employer: PHMG
PHMG is an exceptional employer located in the vibrant area of Old Trafford, Manchester, offering a dynamic work culture that prioritises creativity and collaboration. Employees benefit from a range of perks including a free gym membership, generous leave policies, and opportunities for career development linked to performance. As an employee-owned business, PHMG fosters a sense of ownership and community, ensuring that every team member contributes to and shares in the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Success Manager, North America in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their brand values and think about how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a Client Success Manager. Highlight your experience in managing projects and building client relationships – it’s all about showcasing your value.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Strategic Client Success Manager, North America in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Client Success Manager role. Highlight your experience in B2B account management and how it aligns with our focus on delivering exceptional client experiences.
Showcase Your Communication Skills:Since this role requires excellent communication, use your application to demonstrate your written skills. Keep it clear, concise, and engaging – just like you would when communicating with clients!
Highlight Organisational Skills:We love a candidate who can juggle multiple projects! Share examples of how you've managed intricate details and timelines in past roles, showing us your strategic mindset and attention to detail.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at PHMG.
How to prepare for a job interview at PHMG
✨Know Your Client's Brand
Before the interview, dive deep into understanding the brands PHMG works with. Familiarise yourself with their values, target audience, and previous audio branding projects. This will help you demonstrate your consultative approach and show that you can be a trusted advisor.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple projects simultaneously in the past. Highlight your attention to detail and how you ensure timely delivery without compromising quality. This aligns perfectly with the role's demands for strategic thinking and organisation.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication is key in this role, consider preparing a few scenarios where you successfully communicated project progress or overcame challenges with clients.
✨Embrace a Mindset of Continuous Improvement
Be ready to discuss how you've sought feedback in previous roles and how you've used it to improve your performance. This shows that you’re not just about meeting goals but are committed to surpassing them and raising the bar for success.
