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- Tasks: Lead quality assurance initiatives and enhance client experiences through data analysis.
- Company: Dynamic company in Greater Manchester focused on client satisfaction.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in client services while developing your leadership skills.
- Qualifications: Experience in quality assurance and strong analytical skills required.
- Other info: Join a supportive team with a focus on innovation and improvement.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Monday – Thursday (11am – 8pm) Friday (11am – 6pm)
Location: Old Trafford, Manchester
Job Role
As a Quality Assurance Manager, you will oversee the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business. The Quality Assurance Team play a crucial role within the Client Services department. You will be responsible for reviewing all engagement with our client base, reporting effectively on processes, analysing the data and trends to ensure that quality standards are consistently met across projects and departments and identifying and implementing relevant process improvements. Your time will be split across the Client Implementation Division focusing on all 3 departments: New Client Activation, SFI and CCE fulfilment. Your main objectives and time allocation will be dependent on department key objectives.
Responsibilities:
- Partnering with the Head of QA to develop and enhance quality assurance strategies that support a seamless client and product implementation experience
- Monitoring the global inbox to ensure timely and effective responses and action taken
- Tracking and analysing data and trends to inform strategic decisions that improve the implementation process and overall client journey
- Optimising CRM system performance through thorough verification, testing, and reporting before and after software installations, updates or upgrades
- Establishing measurable targets for each department and giving the support needed for these targets to be achieved
Quality Assurance Manager in Manchester employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as a Quality Assurance Manager. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions related to quality assurance. Think about how you can showcase your experience in developing strategies and improving processes. Confidence is key, so rehearse your answers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Quality Assurance Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Manager role. Highlight your experience in quality assurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your background aligns with our goals at PHMG. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've improved processes or outcomes. We appreciate data-driven results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Don’t miss out on this opportunity to join our awesome team!
How to prepare for a job interview at PHMG
✨Know Your Quality Assurance Basics
Make sure you brush up on the fundamentals of quality assurance. Understand key concepts like internal audits, data analysis, and process improvements. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Familiarise Yourself with the Company
Do a bit of homework on PHMG and their approach to client services. Knowing their values and how they implement quality assurance strategies can help you tailor your answers to align with their goals. It’ll also demonstrate your genuine interest in the company.
✨Prepare Examples of Your Work
Think of specific instances where you've successfully implemented quality assurance processes or improved client experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experience clearly and effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the current challenges the Quality Assurance Team faces or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing to the team’s success.
