At a Glance
- Tasks: Lead the evolution of innovative tech products like Cloud Telephony and AI Receptionist.
- Company: Join PHMG, a global leader in audio branding with a vibrant culture.
- Benefits: Competitive salary of £80k OTE, great work-life balance, and career growth opportunities.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by shaping cutting-edge products that enhance client experiences.
- Qualifications: Experience in product management and a passion for technology and client success.
The predicted salary is between 63000 - 77000 £ per year.
As Product Owner - Technical Products, your role is to own and continuously improve PHMG's Technical product portfolio, ensuring Cloud Telephony, AI Receptionist and CCE deliver measurable client value, operational quality and long-term commercial growth. You are accountable for translating client needs, technology capability, partner opportunities and commercial priorities into scalable products and service models that strengthen adoption, retention and PHMG's competitive position. Through H2 2026, you will lead the evolution of the technical product portfolio by bringing together product performance, platform capability, roadmap execution, client outcomes, commercial discipline, operational readiness and cross-functional alignment into one coherent product improvement agenda.
Key Objectives
- Own the strategy, design and ongoing performance of Cloud Telephony, AI Receptionist and CCE.
- Set a clear, prioritised roadmap that balances client value, technical feasibility, commercial return, operational capacity and partner dependency.
- Ensure Technical products are positioned, sold, onboarded, serviced and renewed in a way that delivers measurable value for clients.
- Define the product standards, service models and client journeys that CS and Technical Production can execute consistently.
- Bring clarity to build, buy and partner decisions so product direction is deliberate, commercially disciplined and scalable.
Technical Product Strategy & Roadmap
- Define the long-term direction for Cloud Telephony, AI Receptionist and CCE, including the sequence of capability, integrations and service-model changes.
- Prioritise AI Receptionist growth across both horizontal capability and the vertical use cases where PHMG has the strongest right to win.
- Create a clear approach for CCE in the existing base, reducing under-utilisation and turning technical review, onboarding and value evidence into retention levers.
- Partner with the Creative Product Owner so the full product set feels coherent to clients and to the teams selling and servicing it.
Client Experience, Adoption & Value Evidence
- Define the client experience for Technical products across onboarding, configuration, in-life usage, renewal and offboarding.
- Clarify how clients access, configure and understand product value through the portal, including call flows, AI Receptionist behaviour, CCE setup and usage analytics.
- Ensure CS has the standards, data and language needed to evidence value, drive adoption and manage client expectations confidently.
- Identify where clients slow, stall or disengage, and build product or service-model interventions that protect retention.
Commercial Performance & Partner Discipline
- Own the commercial logic of the Technical portfolio, including pricing, CAC, cost-to-serve, gross margin, revenue performance and investment cases.
- Operationalise the GoTo resell model with clear pricing, service, process and margin controls while protecting the partner relationship.
- Use data to assess where Technical products create incremental value, where they cannibalise existing activity and where the model needs to change.
- Make active trade-offs between speed, quality, margin, client experience and platform investment.
Operational Delivery & Launch Readiness
- Work with Technical Production and Tech to define standards, SLAs, runbooks and support models for each product and release.
- Ensure new capabilities do not go live until operational readiness, client communications, CS briefings and support routes are clear.
- Create tight governance for launch decisions, technical dependencies, client escalations, recurring provisioning issues and partner constraints.
- Keep accountability clear between Product, Tech and Product Operations so issues are solved at the right level rather than absorbed by CS.
Insight, Reporting & Continuous Improvement
- Maintain a reliable view of product performance across adoption, usage, NPS, retention, revenue, margin, service issues and operational friction.
- Build structured feedback loops with CS, Client Insights, Sales, Tech and Technical Production to identify product problems worth solving.
- Turn recurring client or operational issues into permanent product, process, reporting or service-model improvements.
- Use performance data to make early decisions before product issues become retention, margin or client-experience risks.
About PHMG: Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.
Product Owner - Communications Channels & AI in Manchester employer: PHMG
PHMG is an excellent employer, offering a vibrant work culture in the heart of Old Trafford, Manchester. With a focus on employee growth and a comprehensive benefits package that includes gym membership and generous leave, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact through engaging internal communications while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Communications Channels & AI in Manchester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like PHMG!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at PHMG would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at PHMG through your school's career services!
We think you need these skills to ace Product Owner - Communications Channels & AI in Manchester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - Communications Channels & AI, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - Communications Channels & AI position at PHMG. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at PHMG
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
