At a Glance
- Tasks: Manage onboarding for key accounts, ensuring seamless audio branding strategies.
- Company: Join PHMG, the world's leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy free gym membership, generous leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on creativity, diversity, and employee ownership.
- Why this job: Be a trusted advisor, transforming brand visions into sonic identities while exceeding client expectations.
- Qualifications: Experience in B2B account management and exceptional communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Onboarding Account Manager to join our Key Accounts team. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our most valuable clients. Working in close collaboration with external stakeholders, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience.
The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients. Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPIs with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success
- Extensive experience in a process driven B2B Account Management or Customer Success role, ideally managing high value clients.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue and mitigate within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Onboarding Account Manager (Key Accounts) in Manchester employer: PHMG
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a vibrant work culture that prioritises creativity and collaboration. Employees benefit from a range of perks including a free gym membership, generous leave policies, and opportunities for career development linked to performance. As an employee-owned business, PHMG fosters a sense of ownership and community, ensuring that every team member contributes to and shares in the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Account Manager (Key Accounts) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for audio branding shine through. Be genuine and share your ideas on how you can contribute to the team. Remember, they want to see the real you!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for account management roles and practice your responses. Think about how your experience aligns with their needs and be ready to discuss it.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Onboarding Account Manager (Key Accounts) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Onboarding Account Manager role. Highlight your experience in B2B account management and any relevant projects that showcase your ability to manage high-value clients.
Showcase Your Communication Skills:Since this role requires excellent communication, be sure to demonstrate your written communication skills in your application. Use clear, concise language and make your points easy to follow. This is your chance to show us how you can keep clients informed and engaged!
Highlight Your Organisational Skills:We love a candidate who can juggle multiple projects! In your application, mention specific examples of how you've managed complex timelines and details in past roles. This will help us see your strategic mindset and organisational acumen in action.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at PHMG!
How to prepare for a job interview at PHMG
✨Know Your Clients
Before the interview, research the company’s key clients and their audio branding strategies. Understanding their brand values and objectives will help you demonstrate your consultative approach and show that you can be a trusted advisor.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple projects simultaneously in the past. Highlight your attention to detail and ability to foresee challenges, as these are crucial for ensuring timely delivery without compromising quality.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are essential for this role, consider doing mock interviews with friends or family to refine your verbal and written communication.
✨Embrace Continuous Improvement
Be ready to discuss how you seek feedback and implement it for personal and professional growth. This mindset aligns perfectly with the company’s values and shows your commitment to delivering exceptional results.
