At a Glance
- Tasks: Provide top-notch service to our Australian clients and manage outstanding invoices.
- Company: Join a dynamic team in a vibrant office environment.
- Benefits: Competitive salary, career growth, birthday time off, and fun company events.
- Other info: Enjoy a creative workspace with great perks and a focus on charity.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong customer service skills and proficiency in Microsoft Excel.
The predicted salary is between 26500 - 27500 £ per year.
Role: Credit Control Executive
Location: Old Trafford, Manchester
Hours: 9.30pm - 6.30am 4 nights a week (Sunday to Wednesday night/Monday night to Thursday night)
Salary: £28000 base, £33,000 OTE
Responsible to: Head of Credit Control
Internal Relationships: Sales, ABC, Client Services and Client Support teams
Responsibilities
- Providing a first-class experience to our Australian client base
- Liaising with clients in relation to outstanding invoices/queries
- Managing any defaulted direct debit/credit card payments
- Getting the best possible result from your client base, whilst aiming to excel against KPIs
Skills, Knowledge and Experience Required
- Excellent customer service skills
- Ability to work independently and as part of a team
- Confident and professional manner
- Fast thinker and decision maker with excellent attention to detail
- Strong skills in communication, analysis and Microsoft Excel
Benefits
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- All expenses paid company events in sought after venues
- Birthday time off to celebrate
- On-site barber and beautician
- Creative, spacious offices with breakout areas and bar
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Cycle to work scheme
- Smart pension scheme following a three-month probationary period
Credit Control Executive - Australia in Manchester employer: PHMG
As a Credit Control Executive at our vibrant Old Trafford office, you'll be part of a dynamic team dedicated to delivering exceptional service to our Australian clients. We pride ourselves on fostering a supportive work culture that encourages career development and offers unique perks such as birthday time off and all-expenses-paid company events. Join us for a rewarding experience where your contributions are recognised and valued, all while enjoying a creative workspace designed for collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Executive - Australia in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHMG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHMG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Credit Control Executive - Australia in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHMG:Your cover letter is your chance to shine! Tell us why you want to work at PHMG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHMG!
How to prepare for a job interview at PHMG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
