At a Glance
- Tasks: Consult with clients on cloud telephony solutions and enhance their caller experience.
- Company: Join PHMG, the world’s leading audio branding agency with a creative culture.
- Benefits: Competitive salary, employee ownership, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on creativity and collaboration.
- Why this job: Make a real impact by improving client communication through innovative telephony solutions.
- Qualifications: Experience in cloud telephony implementation and excellent client communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Hours: Monday – Friday 1.00pm – 10pm GMT
Role Summary & Purpose
Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller’s journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the clients point of contact during the project handling their questions and providing proactive solutions. Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role. You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference. Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.
Responsibilities
- Consulting with clients regarding alternative solutions to their telephony set up
- Creating detailed client-friendly call flow maps
- Accurate and controlled implementation and testing of projects going live
- Providing technical assistance to account management support teams
- Training and support capacity with complex casework
Required Experience
- Experience working in Implementation roles using cloud telephony or other similar technologies
- Confident and experienced technician working in a multitude of portal-based telephony systems
- Familiarity communicating, supporting and consulting clients and account managements via phone or email
- Office based working experience
- Working to KPI’s/set metrics
- Using a CRM and Microsoft office suite confidently
- Number porting experience preferred
- Technical skills, knowledge and experience based within Technical Implementation
- Excellent communication and administrative skills
- Excellent client communication and presentation skills
- Strong sense of urgency and comfortable closing high volumes of case work
- Ability to work to deadlines and time frames
- Dedicated team player with drive and initiative
- Strong organizational and detail orientated skills
- Can work in a fast-paced, dynamic environment
About PHMG
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Cloud Telephony Implementation Specialist in Manchester employer: PHMG
PHMG is an exceptional employer that fosters a dynamic and innovative work culture, where creativity and collaboration thrive. As an employee-owned business, we prioritise the professional growth of our team members, offering ample opportunities for development and advancement within a supportive environment. Located in Manchester, our office provides a vibrant atmosphere that encourages teamwork and celebrates diversity, making it an ideal place for those seeking meaningful and rewarding employment in the cloud telephony sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Telephony Implementation Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to cloud telephony. Think about how your experience aligns with the role and be ready to showcase your problem-solving skills. We want to see how you can bring solutions to life!
✨Tip Number 3
Don’t just wait for job postings; proactively reach out to companies you admire. Express your interest in their work and how you can contribute. A little initiative goes a long way in landing that dream role!
✨Tip Number 4
Utilise our website to apply for roles directly. It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us through our platform!
We think you need these skills to ace Cloud Telephony Implementation Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with cloud telephony systems. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've worked on!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share examples of how you’ve successfully communicated complex ideas in the past.
Highlight Your Technical Know-How:We’re looking for someone who’s confident with various telephony platforms. Be sure to mention any specific technologies or systems you’ve worked with, as well as your experience in implementation and testing processes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PHMG
✨Know Your Cloud Telephony Stuff
Make sure you brush up on your knowledge of cloud telephony systems. Familiarise yourself with different platforms and be ready to discuss how you've used them in past roles. This will show that you’re not just a technician, but someone who understands the nuances of the technology.
✨Prepare Client-Focused Solutions
Think about potential solutions you could offer clients based on their needs. Prepare examples of how you've improved caller experiences in previous projects. This will demonstrate your proactive approach and ability to consult effectively.
✨Practice Your Presentation Skills
Since you'll be presenting solutions to clients, practice explaining complex concepts in simple terms. Use mock presentations to get comfortable with your delivery. This will help you communicate clearly and confidently during the interview.
✨Show Off Your Team Spirit
Be ready to discuss how you’ve collaborated with account managers and other teams in the past. Highlight your ability to work under pressure and support colleagues during peak times. This will showcase your dedication to teamwork and adaptability.
