PHMG is seeking a Caller Experience Architect (CXA) to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation and AI-powered technologies. You’ll consult with clients to understand objectives, design end-to-end solutions, and deliver measurable business value from discovery to go-live.
You’ll lead intelligent call routing, conversational AI, and traditional IVR design, ensuring seamless customer experiences through rigorous testing and documentation.
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Cloud Telephony Architect | AI & UCaaS Solutions in Manchester employer: PHMG
PHMG is an excellent employer that fosters a collaborative and innovative work culture, where Data Engineers can thrive while modernising our data platform. With a focus on employee growth, we offer opportunities for professional development and the chance to work with cutting-edge technologies like Microsoft Fabric. Located in a vibrant area, our team enjoys a supportive environment that values creativity and teamwork, making it a rewarding place to build a meaningful career.
