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- Tasks: Support North American clients by ensuring they receive top-notch service and administrative support.
- Company: Join PHMG, the world’s leading audio branding agency with a global client base.
- Benefits: Competitive salary, full training, and exciting opportunities for career progression.
- Why this job: Be part of a dynamic team that values your input and helps you grow.
- Qualifications: Administrative experience, strong communication skills, and a proactive attitude.
- Other info: Work in a vibrant environment with a focus on teamwork and client satisfaction.
The predicted salary is between 21600 - 30000 £ per year.
Location: Old Trafford, Manchester
Hours: 1pm – 10pm to support North American Clients
Salary: £25,000
We’re looking for a Client Services Executive to help us ensure every client gets the most value from our service. As a provider of administrative support to the New Client Activation team, you’ll be part of an integral department that works to maintain our high standards of customer service. This role would suit a career-minded, focused and enthusiastic person with administrative experience. Self-motivated and helpful, you’re also an exceptional listener – with strong analytical skills and excellent attention to detail. The successful candidate will receive full training, support and development, and will benefit from exciting opportunities for progression within the business.
About PHMG: Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.
Strategic objectives and responsibilities:
- Gathering client account information from Business Development Managers, working collaboratively to ensure all information is present and correct
- Ensuring each new client passes the relevant Credit checks
- Accurately inputting client account information on the internal CRM database
- Assisting the Implementation Managers with scheduling client discovery calls
- Assisting the Implementation Managers with transcribes, confirmation of appointments and additional CRM tasks
Measures of success:
- Experience in customer service
- Excellent verbal and written communication skills
- Strong IT skills
- Ambitious, reliable and focused
- Dedicated team player with drive and initiative
- Ability to multitask and work under pressure
- Flexible, enthusiastic, proactive and organised approach to work
Client Services Executive in Manchester employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills as a Client Services Executive can contribute to their success. This will help you stand out during the interview.
✨Tip Number 3
Practice your listening skills! During interviews, make sure to listen carefully to the questions and respond thoughtfully. This shows that you're attentive and ready to provide exceptional client service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Client Services Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Executive role. Highlight your administrative experience and any customer service skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your strong analytical skills and attention to detail – we love that!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see how well you can express yourself in writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at PHMG
✨Know the Company Inside Out
Before your interview, take some time to research PHMG and its services. Understand their approach to audio branding and the types of clients they work with. This will not only show your enthusiasm but also help you tailor your answers to align with their values and objectives.
✨Showcase Your Customer Service Skills
As a Client Services Executive, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved client issues or improved their experience. Highlight your listening skills and how you’ve used them to understand client needs.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you ensure precision in your work, especially when inputting data into CRM systems. You might even want to mention any tools or methods you use to double-check your work to avoid errors.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re genuinely interested in the position and eager to contribute to the team.
