At a Glance
- Tasks: Manage and retain B2B client relationships while identifying growth opportunities.
- Company: Join PHMG, the leading audio branding agency with a global presence.
- Benefits: Enjoy a competitive salary, gym membership, generous leave, and wellness perks.
- Other info: Dynamic work environment with excellent career progression and employee ownership.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: Experience in B2B sales or account management with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Old Trafford, Manchester
Salary: £35,000 basic salary + uncapped commission (£62,000+ OTE)
Hours: North American shift pattern | 4 or 4.5‑day working week options available | 1 day remote working per week
About PHMG
PHMG is the world’s leading audio branding agency, helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998, we’ve grown into a global organisation serving nearly 40,000 clients across more than 50 countries. Our client portfolio spans internationally recognised brands including Coca‑Cola, Samsung, Adidas and Audi, as well as thousands of growing businesses worldwide. Through a combination of creativity, technology and commercial expertise, we help organisations transform how they communicate with their customers. In 2025, PHMG became employee owned, marking an exciting milestone in our journey. This means our people have a direct stake in our future success, reinforcing our commitment to innovation, collaboration and long‑term growth. With over 800 colleagues across six international locations and a King’s Award for Enterprise recognising our achievements in innovation and growth, there has never been a better time to join PHMG.
The Opportunity
We’re looking for a commercially minded Client Retentions Manager to join our North American division and play a key role in protecting and developing our existing client relationships. This is not a traditional customer service position. You’ll take ownership of a portfolio of business clients, building strong relationships, understanding their objectives and identifying opportunities to retain, renew and expand their services with PHMG. Success in this role comes from balancing exceptional relationship management with strong commercial awareness. You’ll act as a trusted advisor to clients while confidently navigating conversations around contract renewals, service enhancements and long‑term partnerships. If you’re a natural communicator who enjoys problem‑solving, influencing decisions and delivering positive client outcomes, we’d love to hear from you.
Key Responsibilities
- Manage and retain a portfolio of B2B clients across the North American market
- Build lasting relationships through regular client engagement and consultation
- Identify opportunities to increase client value through additional products and services
- Handle retention conversations with confidence and professionalism
- Investigate and resolve client concerns, delivering positive outcomes for both the client and the business
- Develop an in‑depth understanding of PHMG’s product suite and service offering
- Collaborate closely with internal teams to ensure a seamless client experience
- Maintain accurate records and activity updates within CRM systems
- Consistently achieve and exceed retention and revenue objectives
What We’re Looking For
- Previous experience in a B2B sales, account management, retention or customer success environment
- Strong relationship‑building and negotiation skills
- Excellent verbal and written communication abilities
- Commercially driven with a customer‑focused mindset
- Ability to manage multiple priorities in a fast‑paced environment
- Confident handling challenging conversations and objection management
- Strong organisational skills and attention to detail
- A proactive approach to problem solving and client engagement
What’s In It For You?
- Complimentary PureGym membership after three months
- 23 days annual leave plus bank holidays, increasing with service
- Additional half‑day leave for your birthday
- Enhanced maternity, paternity and adoption packages
- Two paid volunteering days each year
- Life insurance and critical illness cover
- Free breakfast and fresh fruit daily
- On‑site barber and beauty services
- Car valeting service
- Employee Assistance Programme
- Ongoing training, development and progression opportunities
- Additional lifestyle and wellbeing benefits
Join a global, employee‑owned organisation where your success contributes directly to the future growth of the business.
Client Retentions Manager in Manchester employer: PHMG
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a dynamic work culture that prioritises employee ownership and collaboration. With a focus on personal and professional growth, employees benefit from ongoing training, generous leave policies, and unique perks such as complimentary gym memberships and on-site services. Joining PHMG means becoming part of a global leader in audio branding, where your contributions directly impact the company's success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Retentions Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHMG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHMG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Retentions Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHMG:Your cover letter is your chance to shine! Tell us why you want to work at PHMG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHMG!
How to prepare for a job interview at PHMG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
