At a Glance
- Tasks: Lead client engagement strategies and drive exceptional experiences for clients.
- Company: Join PHMG, a dynamic employee-owned organisation focused on innovation.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Shape the future of client engagement in a fast-paced, rewarding environment.
- Qualifications: Proven leadership in client engagement and strong analytical skills required.
The predicted salary is between 55000 - 55000 £ per year.
The Client Engagement Director at PHMG is a senior leadership role responsible for shaping and executing the strategic vision for the Client Engagement department. This role drives exceptional client experiences, fosters long-term relationships, and ensures alignment with PHMG's organisational objectives. The Director will maintain a holistic view of department performance, identify trends and opportunities, and lead the design of innovative service frameworks. By collaborating with senior leadership and guiding Heads of Engagement and Client Services Managers, the Director will set the strategic direction to deliver measurable impact in a fast-paced, KPI‐driven environment.
As Client Engagement Director, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee‐owned, future‐focused organisation.
Key Responsibilities- Define and drive the department's strategic direction, establishing clear KPIs for Heads of Client Engagement and Client Services Managers to ensure alignment with PHMG's goals.
- Maintain a comprehensive view of department‐wide performance and engagement metrics, ensuring consistent delivery of exceptional client experiences.
- Identify overarching trends, risks, and opportunities across all service areas, leveraging data to inform strategic decisions and optimise outcomes.
- Partner with senior leadership, including Sales, Marketing, and Product teams, to align client engagement strategies with organisational objectives and PHMG's brand promise.
- Lead the design, implementation, and continuous evolution of service frameworks and customer experience initiatives to enhance client satisfaction and retention.
- Oversee and inspire Heads of Client Engagement and Client Services Manager, fostering a culture of collaboration, innovation, and high performance.
- Regularly assess department performance against KPIs, providing actionable insights and strategies to maintain high standards of client engagement.
- Proven success in setting strategic direction and leading high‐performing teams in client engagement, account management, or customer success, ideally within a media, creative, or service‐driven industry.
- Exceptional analytical skills with experience leveraging performance metrics and data to identify trends, mitigate risks, and drive decision‐making.
- Ability to recognise cross‐team and department‐wide trends, translating insights into actionable strategies that enhance service delivery.
- Thrives in a dynamic, high‐pressure environment, managing multiple priorities while meeting tight deadlines and ambitious KPI‐driven targets.
- Experience designing and evolving customer experience frameworks and service processes to deliver measurable improvements in client satisfaction.
- Proficient in CRM systems, data analytics tools, and Microsoft Office Suite to support strategic planning and performance reporting.
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
Client Engagement Director in Manchester employer: PHMG
PHMG is an excellent employer, offering a vibrant work culture in the heart of Old Trafford, Manchester. With a focus on employee growth and a comprehensive benefits package that includes gym membership and generous leave, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact through engaging internal communications while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Director in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Engagement Director in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Engagement Director. Highlight your experience in client engagement and leadership, and don’t forget to sprinkle in some metrics that showcase your success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven exceptional client experiences and led high-performing teams.
Showcase Your Analytical Skills:Since this role requires exceptional analytical skills, be sure to mention any experience you have with data analytics tools or CRM systems. We want to see how you’ve used data to drive decisions and improve client satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at PHMG
✨Know Your Numbers
As a Client Engagement Director, you'll need to demonstrate your understanding of KPIs and performance metrics. Before the interview, familiarise yourself with relevant data from your previous roles. Be ready to discuss how you've used analytics to drive client engagement and improve satisfaction.
✨Showcase Your Leadership Style
This role involves leading teams and inspiring high performance. Prepare examples that highlight your leadership style and how you've successfully managed teams in fast-paced environments. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Align with Their Vision
Research PHMG's organisational objectives and brand promise. During the interview, articulate how your strategic vision aligns with theirs. Discuss how you can contribute to shaping exceptional client engagement and enhancing their service frameworks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to identify trends. Practice articulating your thought process when faced with challenges in client engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
