PHMG in Manchester is seeking a Caller Experience Architect to consult with clients and design intelligent caller experiences using UCaaS, automation and AI-powered technologies. You will map client objectives to scalable telecom solutions that improve efficiency and customer satisfaction.
From intelligent call routing and conversational AI to IVR design, you will deliver end-to-end solutions, document call flows, test rigorously, and support go-live.
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Caller Experience Architect: Cloud Telephony & AI in Manchester employer: PHMG
PHMG is an excellent employer that fosters a collaborative and innovative work culture, where Data Engineers can thrive while modernising our data platform. With a focus on employee growth, we offer opportunities for professional development and the chance to work with cutting-edge technologies like Microsoft Fabric. Located in a vibrant area, our team enjoys a supportive environment that values creativity and teamwork, making it a rewarding place to build a meaningful career.
