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- Tasks: Lead audio branding projects for top clients, ensuring exceptional service and strategic guidance.
- Company: Join PHMG, the world’s leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy free gym membership, generous leave, and career development opportunities.
- Why this job: Make a real impact by transforming brand visions into sonic identities.
- Qualifications: Experience in B2B account management and excellent communication skills required.
- Other info: Be part of an employee-owned company that values creativity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Key Account Implementation Manager on a 12-month FTC to join our team. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our most valuable clients. Working in close collaboration with external stakeholders, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPI’s with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success
- Extensive experience in a process driven B2B Account Management or Customer Success role, ideally managing high value clients.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue and mitigate within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector.
Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.
In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared.
We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact.
Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Sound good?
Key Account Implementation Manager (North America) employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Implementation Manager (North America)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Key Account Implementation Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their audio branding strategies and think about how you can contribute. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your communication skills! As a Key Account Implementation Manager, you’ll need to convey ideas clearly and build relationships. Role-play with friends or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at PHMG.
We think you need these skills to ace Key Account Implementation Manager (North America)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B account management and customer success. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills: Since this role is all about building relationships, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple projects without breaking a sweat. Share examples of how you’ve managed complex timelines and details in past roles to show us you’ve got what it takes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PHMG
✨Know the Company Inside Out
Before your interview, dive deep into understanding PHMG's mission, values, and recent projects. Familiarise yourself with their audio branding strategies and how they align with client needs. This knowledge will help you demonstrate your genuine interest and show that you're ready to be a trusted advisor.
✨Showcase Your Interpersonal Skills
As a Key Account Implementation Manager, exceptional communication is key. Prepare examples of how you've built strong client relationships in the past. Be ready to discuss how you handle challenges and maintain clear communication throughout projects, ensuring clients feel valued and informed.
✨Demonstrate Organisational Acumen
Highlight your ability to manage multiple projects simultaneously. Bring examples of how you've successfully juggled intricate details and timelines in previous roles. Discuss your strategies for staying organised and ensuring timely delivery without compromising quality.
✨Embrace a Mindset of Continuous Improvement
PHMG values innovation and growth, so be prepared to talk about how you seek feedback and implement changes based on it. Share instances where you've proactively developed solutions to challenges, showcasing your commitment to exceeding client expectations and driving results.