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- Tasks: Manage high-value accounts and deliver exceptional client service.
- Company: Join PHMG, a leader in audio branding with over 37,000 clients worldwide.
- Benefits: Enjoy perks like free gym membership, extra leave, and company events.
- Why this job: Be part of a creative team that values innovation and professional growth.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Work hours are 1pm-10pm, Monday to Thursday, and 1pm-6pm on Fridays.
The predicted salary is between 36000 - 54000 £ per year.
Key Account Director – North American Market
PHMG Greater Manchester, England, United Kingdom
1 day ago Be among the first 25 applicants
Role: Key Account Director – North America
Location: Old Trafford, Manchester
Hours: 1pm – 10pm (Monday – Thursday) 1pm-6pm (Friday)
Salary: Up to £45,000 base (£75,000 OTE)
The Key Account Management team is responsible for the day-to-day management of our largest, most prestigious accounts, made up of long-standing clients and new clients sent their way by our expert sales teams.
Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.
The Key Account Director is responsible for managing some of the highest-value and most prestigious clients within PHMG’s North American division. This role is designed for an elite relationship builder who thrives in a strategic, client-centric environment – one where maintaining and expanding relationships with key stakeholders is paramount.
Working independently, the Key Account Director sets the standard for excellence, demonstrating an expert ability to anticipate client needs, strategise growth opportunities, and mitigate risks to client retention. While not managing a team directly, they serve as a mentor and coach to peers, ensuring that best practices are shared across the department. Collaboration with internal teams—including Creative, Technical, and Operations—is a fundamental aspect of this role, ensuring a seamless and superior client experience.
Strategic objectives and responsibilities:
- Overseeing some of the most prestigious accounts within the North American division, ensuring exceptional service and long-term partnership growth.
- Developing and executing tailored strategies to maximise revenue opportunities and client engagement while reducing potential churn.
- Serving as a trusted adviser, proactively consulting with clients to enhance their branding and marketing strategies through PHMG’s audio branding solutions.
- Maintaining a deep understanding of base value and health, identifying and acting on potential risks.
- Working closely with Creative, Technical, and Operational teams to deliver innovative, high-impact solutions tailored to each client’s business goals.
- Developing an excellent understanding of telephony technology and how these are used in conjunction with PHMG products and services.
- Strategising client contact using a variety of platforms – including online meetings and presentations.
- Assisting in managing tentative clients by working closely with the Key Accounts Head of Client Support.
- Managing and retaining own ‘served notice’ clients.
- Delivering additional revenue in line with targets, having a specific focus on strategic pipeline planning.
- Managing multi-site client relationships with intricate operational structures, ensuring seamless service delivery and value maximisation.
- Acting as a role model for peers, setting an exceptional standard of performance, sharing insights, and mentoring colleagues.
Measures of success:
- Proven experience in a client service or account management role, with a track record of delivering outstanding results.
- A highly driven self-starter with creativity, strategic thinking, and a commitment to first-class customer service.
- Organised and methodical, capable of managing a high-value portfolio with a keen eye for detail and data-driven decision-making.
- A thorough understanding of the fast-moving B2B market, with commercial acumen and ability to drive growth.
- Strong interpersonal and relationship-building skills, able to influence and engage clients at all levels.
- Confidence in online meetings and presentations, with excellent verbal and written communication skills.
- Demonstrated expertise in identifying and capitalising on vertical sales opportunities, closing high-value deals, and mitigating churn risk.
- Shows initiative to identify and exploit potential vertical sales opportunities – and know how to close a deal.
- Ability to thrive under pressure, maintaining a positive attitude while handling complex client issues.
- Proficiency with CRM systems and digital communication tools, ensuring a seamless client experience.
- A team-oriented approach, working independently while mentoring and supporting peers with best practices.
What you will get in return:
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently has inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Technology, Information and Internet
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Key Account Director - North American Market employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director - North American Market
✨Tip Number 1
Familiarize yourself with the North American market and its unique challenges. Understanding regional trends and client expectations will help you tailor your approach and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the audio branding and account management sectors. Attend industry events or webinars to connect with potential colleagues and gain insights into best practices that can set you apart.
✨Tip Number 3
Prepare to discuss specific strategies you've used in past roles to enhance client relationships and drive revenue growth. Be ready to share examples of how you've successfully mitigated churn risk and maximized client engagement.
✨Tip Number 4
Showcase your proficiency with CRM systems and digital communication tools. Being able to discuss how you've utilized these technologies to improve client experiences will demonstrate your readiness for the role.
We think you need these skills to ace Key Account Director - North American Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service or account management. Emphasize your track record of delivering outstanding results and your ability to manage high-value portfolios.
Craft a Compelling Cover Letter: In your cover letter, showcase your strategic thinking and creativity. Discuss how you can enhance clients' branding and marketing strategies through PHMG’s audio branding solutions, and mention your experience with B2B markets.
Highlight Interpersonal Skills: Demonstrate your strong interpersonal and relationship-building skills in your application. Provide examples of how you've influenced and engaged clients at all levels, especially in complex situations.
Showcase Your Online Communication Skills: Since the role involves strategizing client contact through online meetings and presentations, highlight your confidence and proficiency in digital communication tools. Mention any relevant experiences that demonstrate your verbal and written communication skills.
How to prepare for a job interview at PHMG
✨Showcase Your Relationship-Building Skills
As a Key Account Director, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, focusing on your strategic approach and the results achieved.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you develop tailored strategies for clients. Think about specific instances where you've identified growth opportunities or mitigated risks, and be prepared to share these insights during the interview.
✨Familiarize Yourself with PHMG's Services
Understanding PHMG's audio branding solutions and how they integrate with telephony technology will set you apart. Research their offerings and think about how you can leverage them to enhance client branding and marketing strategies.
✨Prepare for Online Presentations
Since the role involves strategizing client contact through online meetings, practice your presentation skills. Be confident in discussing how you would engage clients virtually and ensure a seamless experience.
