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- Tasks: Lead a team to deliver exceptional client experiences and drive retention.
- Company: Dynamic company based in Manchester with a focus on client success.
- Benefits: Competitive salary, gym membership, extra leave, and exclusive perks.
- Why this job: Shape client journeys and build lasting relationships in a leadership role.
- Qualifications: Strong communication skills and experience in client management.
- Other info: Flexible work schedule and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
Head of Client Success
đź“Ť Old Trafford, Manchester | đź’°Â ÂŁ45,000 base (ÂŁ90,000 OTE) | 🕛 Flexible work scheduleÂ
The Role:
In this pivotal role, you will take full ownership of the Client Success function, overseeing the early revenue prevention team for our UK, Australian and North American clients. Your focus will be on delivering a premium client experience that strengthens relationships, drives retention, and supports the business goals.
Key responsibilities:
- Leading and developing a team of Client Success Managers to deliver world-class customer experiences.
- Collaborating seamlessly with internal departments to ensure consistent, high-quality service delivery.
- Designing and implementing initiatives that strengthen client retention and reduce cancellations.
- Conducting detailed analysis of current and historical data to inform strategy and decision-making.
- Acting as a confident and effective communicator with both internal stakeholders and clients, serving as an escalation point for complex issues.
Role:
- This is a highly visible leadership position where your expertise will shape the client journey from the very beginning.
- You’ll be engaging directly with senior leaders across the business, making strong communication skills essential.Â
- Through exceptional interpersonal skills, you will foster trust and instil confidence, ensuring that clients experience true partnership rather than simple transactions. Success in this role requires meticulous organisation, commercial acumen, and the ability to balance strategic foresight with flawless execution.
Perks & Benefits
- Free PureGym membership after three months
- Extra leave for your birthday and other key life events
- 23+ holidays, increasing with service + 2 volunteer days off annually
- Cycle to work scheme
- Enhanced parental leave
- Career growth opportunities
- Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)
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Head of Client Success employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client success. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved client retention or enhanced customer experiences in previous roles. We love seeing real results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can elevate our client success game.
We think you need these skills to ace Head of Client Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Client Success role. Highlight your experience in client management and any leadership roles you've held. We want to see how your skills align with our mission to deliver a premium client experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can contribute to our team. Be sure to mention specific examples of how you've driven retention and built strong client relationships in the past.
Showcase Your Communication Skills: As a key communicator, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and make sure your writing is free from errors. This will show us that you can effectively engage with both clients and internal teams.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at PHMG
✨Know Your Client Success Inside Out
Before the interview, dive deep into what Client Success means for the company. Understand their approach to client relationships and retention strategies. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific initiatives you've implemented that improved client experiences or reduced cancellations. This will demonstrate your capability to lead the Client Success Managers effectively.
✨Communicate Clearly and Confidently
Since this role involves engaging with senior leaders and clients, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your points effectively.
✨Bring Data to the Table
Be ready to discuss how you've used data analysis to inform your strategies in previous roles. Prepare to share insights on how you can leverage data to enhance client retention and drive business goals at the company.