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- Tasks: Engage with clients daily, providing top-notch support and solutions to enhance their experience.
- Company: PHMG is a leading audio branding company serving over 37,000 clients globally since 1998.
- Benefits: Enjoy perks like free gym membership, extra leave for your birthday, and company events.
- Why this job: Join a vibrant team that values creativity and offers opportunities for professional growth.
- Qualifications: Previous B2B experience and excellent communication skills are essential for this role.
- Other info: Work in a dynamic environment with a focus on client satisfaction and retention.
The predicted salary is between 24000 - 42000 £ per year.
An exciting opportunity has arisen for a Client Support Manager to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.
Location: Old Trafford, Manchester
Salary: £35,000 base and £55,000 OTE
Hours: Monday – Friday, 8.45am – 5.15pm Responsibilities
Taking inbound enquiries from clients who intend to cancel or review their subscription
Providing world-class customer service to maximise any opportunities to retain existing business
Correctly identifying customer issues through effective questioning
Providing solutions through quality communication, leading to a fast and efficient customer experience
Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
Booking appointments for clients to meet with our field-based Heads of Client Support
Managing a CRM database on a day-to-day basis
Skills, Knowledge and Experience Required
Previous experience working in a B2B role
Excellent customer service skills
Ability to thrive in an environment targeted towards customer retention and satisfaction
Effective personal organisation; self-starter with drive, ambition and creativity
The ability to negotiate, coupled with excellent written and oral communication
Excellent attention to detail and problem-solving capabilities
Ability to work under pressure with a constant positive outlook when being faced with complex client issues
Benefits
Free PureGym membership after 3-months served
Cycle to work scheme
23 days annual leave plus bank holidays, increasing with length of service
Additional half day off for birthday
Enhanced maternity, paternity and adoption leave
Two volunteer days per year for a charity of your choice
Smart pension scheme
Life insurance and critical illness cover
All expenses paid company events in sought after venues
Free fruit & breakfast
Company sports teams
On-site barber and beautician
Car valet service
Career development directly linked to your performance
Fundraising initiatives for our registered charity – the PHMG Foundation
Dedicated Employee Assistance Programme
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
Client Support Manager - UK Market employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager - UK Market
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the nuances of what we offer will not only help you in conversations with clients but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing different client scenarios can help you become more comfortable and confident in handling various situations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved client issues. This will highlight your capability to thrive under pressure.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours will make you a more attractive candidate and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Client Support Manager - UK Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B roles, customer service, and any previous positions in sales or account management. Use keywords from the job description to align your skills with what they are looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully engaged with clients and resolved issues in the past, showcasing your problem-solving skills and communication abilities.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including a brief section in your application that demonstrates your written communication skills. This could be a short paragraph summarizing your approach to client interactions or a relevant achievement.
Highlight Empathy and Listening Skills: In your application, emphasize your ability to listen to clients' needs and provide tailored solutions. Share an example of a time when you successfully navigated a complex client issue, demonstrating your empathy and attention to detail.
How to prepare for a job interview at PHMG
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to engage with clients effectively. Practice articulating your thoughts clearly and concisely, both verbally and in writing.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved client issues, showcasing your analytical skills and empathy.
✨Understand the Company and Its Products
Familiarize yourself with PHMG's services and the audio branding industry. Being knowledgeable about the company's offerings will help you tailor your responses and show your genuine interest in the role.
✨Demonstrate Your Customer-Centric Approach
Highlight your experience in customer service and retention. Be ready to discuss how you've previously engaged with clients to gather feedback and improve services, emphasizing your commitment to client satisfaction.
