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For Companies At a Glance
- Tasks: Manage client relationships and deliver tailored audio branding solutions.
- Company: Join PHMG, a leading audio branding agency with a global presence.
- Benefits: Enjoy free gym membership, generous leave, and career development opportunities.
- Why this job: Be a key player in transforming brand visions into sonic identities.
- Qualifications: Experience in B2B account management and excellent communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Client Success Manager (UK Market) – 12-Month Fixed-Term Contract | PHMG, Greater Manchester, England, United Kingdom
Office location: Old Trafford, Manchester, M16 0PQ. Working hours: Monday – Friday 8.45am – 5.15pm. Reports to: Client Services Manager.
Role summary
We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our clients, translating brand visions into sonic identities. You will act as a trusted advisor and partner, offering consultative, tailored guidance while collaborating with clients, creative teams, and technology experts.
You will drive an exceptional client experience by combining strong interpersonal skills with a deep understanding of world-class customer service, fostering meaningful relationships and contributing to client satisfaction and company success.
Being highly organised and strategic is essential to manage intricate details and timelines while aligning projects with client and company goals. Your mindset will aim to surpass expectations and continuously raise the bar for success.
Role responsibilities
- Client-centric approach: Develop robust client relationships by understanding brand values, objectives, and target audience.
- Communication: Provide prompt and clear updates on project progress, milestones, and potential challenges.
- Collaboration: Work with creative and technology teams to translate client requirements into audio branding solutions.
- Project management: Manage multiple projects from concept to delivery using data-driven insights.
- Time management: Ensure timely delivery without compromising quality.
- Risk management: Anticipate challenges and develop proactive solutions to keep projects on track.
- Achieving excellence: Own KPIs and deliver exceptional results.
- Documentation and reporting: Maintain thorough records of client interactions, progress, and feedback.
- Continuous improvement: Seek feedback and pursue opportunities for improvement.
Experience required
- Extensive experience in a process-driven B2B account management role.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunities to increase revenue within the account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return
- Free PureGym membership after 3 months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in preferred venues.
- Company sports teams.
- Career development linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG
Established in 1998, PHMG is a world-leading audio branding agency, working with 36,000 clients in 54 countries. Our client list includes Samsung, Audi and Adidas, among others, and we deliver brand-audio solutions that strengthen business identity.
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Client Success Manager (UK Market) - 12-Month Fixed-Term Contract employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (UK Market) - 12-Month Fixed-Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their audio branding strategies and think about how you can contribute. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Client Success Manager, you'll need to convey ideas clearly and build relationships. Role-play with a friend or record yourself to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Success Manager (UK Market) - 12-Month Fixed-Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in B2B account management and how it aligns with our focus on client relationships and audio branding.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your written communication skills. Be clear and concise, and don’t forget to convey your enthusiasm for the position!
Highlight Project Management Experience: We love seeing candidates who can juggle multiple projects! Share examples of how you've successfully managed projects from start to finish, especially in a client-focused environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at PHMG
✨Know Your Client Success Inside Out
Before the interview, dive deep into what client success means for the company. Understand their approach to building relationships and how they translate brand visions into audio identities. This will help you speak their language and show that you're genuinely interested in their mission.
✨Showcase Your Project Management Skills
Be ready to discuss your experience managing multiple projects simultaneously. Prepare specific examples where you successfully navigated tight timelines and complex details. Highlight how you used data-driven insights to keep projects on track and deliver exceptional results.
✨Demonstrate Your Communication Prowess
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Think of scenarios where you provided updates or handled challenges with clients. This will illustrate your ability to maintain transparency and build trust.
✨Emphasise Continuous Improvement
Prepare to talk about how you've sought feedback in past roles and implemented changes based on that input. This shows that you're not just about meeting expectations but are also committed to raising the bar and driving excellence in client experiences.
