At a Glance
- Tasks: Build strong client relationships and deliver exceptional audio branding experiences.
- Company: Join PHMG, the world’s leading audio branding agency with a vibrant culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and involvement in charity initiatives.
- Why this job: Be a trusted advisor and make a real impact on clients' brand identities.
- Qualifications: Experience in B2B account management and excellent communication skills.
The predicted salary is between 21600 - 36000 £ per year.
Overview
Client Success Manager (UK Market) - 12-Month Fixed-Term Contract
Join to apply for the Client Success Manager (UK Market) - 12-Month Fixed-Term Contract role at PHMG.
Compensation package: £30k basic, £46,000 OTE
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Friday 8.45am - 5.15pm
Reports to: Client Services Manager
Role description
We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you will be a trusted advisor and partner. Your approach is consultative, taking the time to understand your client's brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You will foster meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being highly organised and strategic is a mindset that shapes your approach to every project. Your organisational acumen allows you to manage intricate details and timelines, ensuring that nothing falls through the cracks. Your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. You are motivated to achieve and surpass goals, continually raising the bar for success.
Role responsibilities
- Client-centric approach: Develop robust relationships with clients by understanding their brand values, objectives, and target audience.
- Communication: Provide prompt and clear communication at every stage of the project, keeping clients informed about progress, milestones, and potential challenges.
- Collaboration: Work with creative and technology teams to translate client requirements into impactful audio branding solutions.
- Project management: Use data-driven insights to manage multiple projects from concept to delivery.
- Time management: Ensure timely delivery without compromising quality.
- Risk management: Foresee challenges and proactively develop solutions to keep projects on track.
- Achieving excellence: Maintain ownership of KPIs and deliver exceptional results.
- Documentation and reporting: Keep thorough records of client interactions, project progress, and feedback.
- Continuous improvement: Seek feedback and strive for ongoing improvement.
Experience and qualifications
- Extensive experience in a process-driven B2B Account Management role
- Unrivalled attention to detail, creativity and initiative
- Ability to spot opportunities to increase revenue within the account base
- Highly organised with the ability to manage multiple ongoing projects simultaneously
- Excellent communication skills, both written and verbal
What you’ll get in return
- Free PureGym membership after 3 months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought-after venues
- Free fruit and breakfast
- Company sports teams
- Career development directly linked to performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries. This expansive client list includes household names such as Samsung, Audi and Adidas, as well as SMEs in every sector. We provide a stellar production that combines creative copy, world-class voice artistry and a Brand-Sound-Track to strengthen client identities.
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Client Success Manager (UK Market) - 12-Month Fixed-Term Contract in Manchester employer: PHMG
PHMG is an excellent employer, offering a vibrant work culture in the heart of Old Trafford, Manchester. With a focus on employee growth and a comprehensive benefits package that includes gym membership and generous leave, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact through engaging internal communications while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (UK Market) - 12-Month Fixed-Term Contract in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHMG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHMG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager (UK Market) - 12-Month Fixed-Term Contract in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHMG:Your cover letter is your chance to shine! Tell us why you want to work at PHMG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHMG!
How to prepare for a job interview at PHMG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
