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For Companies At a Glance
- Tasks: Build strong client relationships and deliver exceptional audio branding experiences.
- Company: Join PHMG, the world’s leading audio branding agency with a vibrant culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Why this job: Be a trusted advisor and make a real impact on clients' brand identities.
- Qualifications: Experience in B2B account management and excellent communication skills.
- Other info: Dynamic role with opportunities for growth and involvement in charity initiatives.
The predicted salary is between 21600 - 36000 £ per year.
Overview
Client Success Manager (UK Market) – 12-Month Fixed-Term Contract
Join to apply for the Client Success Manager (UK Market) – 12-Month Fixed-Term Contract role at PHMG.
Compensation package: £30k basic, £46,000 OTE
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday – Friday 8.45am – 5.15pm
Reports to: Client Services Manager
Role description
We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client\’s business, you will be a trusted advisor and partner. Your approach is consultative, taking the time to understand your client\’s brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You will foster meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being highly organised and strategic is a mindset that shapes your approach to every project. Your organisational acumen allows you to manage intricate details and timelines, ensuring that nothing falls through the cracks. Your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. You are motivated to achieve and surpass goals, continually raising the bar for success.
Role responsibilities
- Client-centric approach: Develop robust relationships with clients by understanding their brand values, objectives, and target audience.
- Communication: Provide prompt and clear communication at every stage of the project, keeping clients informed about progress, milestones, and potential challenges.
- Collaboration: Work with creative and technology teams to translate client requirements into impactful audio branding solutions.
- Project management: Use data-driven insights to manage multiple projects from concept to delivery.
- Time management: Ensure timely delivery without compromising quality.
- Risk management: Foresee challenges and proactively develop solutions to keep projects on track.
- Achieving excellence: Maintain ownership of KPIs and deliver exceptional results.
- Documentation and reporting: Keep thorough records of client interactions, project progress, and feedback.
- Continuous improvement: Seek feedback and strive for ongoing improvement.
Experience and qualifications
- Extensive experience in a process-driven B2B Account Management role
- Unrivalled attention to detail, creativity and initiative
- Ability to spot opportunities to increase revenue within the account base
- Highly organised with the ability to manage multiple ongoing projects simultaneously
- Excellent communication skills, both written and verbal
What you’ll get in return
- Free PureGym membership after 3 months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought-after venues
- Free fruit and breakfast
- Company sports teams
- Career development directly linked to performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries. This expansive client list includes household names such as Samsung, Audi and Adidas, as well as SMEs in every sector. We provide a stellar production that combines creative copy, world-class voice artistry and a Brand-Sound-Track to strengthen client identities.
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Client Success Manager (UK Market) - 12-Month Fixed-Term Contract employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (UK Market) - 12-Month Fixed-Term Contract
✨Tip Number 1
Get to know the company inside out! Research PHMG's audio branding strategies and their client base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Client Success Manager, you'll need to convey ideas clearly and build relationships. Try role-playing with a friend or family member to get comfortable with discussing your approach.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss how you've successfully managed multiple projects in the past. Use specific examples to illustrate your organisational prowess and strategic thinking.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the PHMG team directly!
We think you need these skills to ace Client Success Manager (UK Market) - 12-Month Fixed-Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in B2B account management and how it aligns with our client-centric approach. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your written communication skills. Be clear and concise, and don’t forget to convey your enthusiasm for helping clients achieve their goals. We love a good story!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple projects without dropping the ball. In your application, share examples of how you've successfully managed projects in the past. Show us that you can keep everything on track while maintaining quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at PHMG
✨Know Your Client's Brand
Before the interview, dive deep into understanding the brands PHMG works with. Familiarise yourself with their audio branding strategies and think about how you can contribute to enhancing their sonic identities. This will show your genuine interest and help you stand out.
✨Showcase Your Communication Skills
As a Client Success Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially during challenging projects. Highlight your ability to keep clients informed and engaged throughout the process.
✨Demonstrate Project Management Prowess
Be ready to discuss your experience managing multiple projects simultaneously. Use specific examples to illustrate how you've kept projects on track, met deadlines, and ensured quality. This will showcase your organisational skills and strategic thinking.
✨Emphasise Continuous Improvement
Talk about how you seek feedback and use it to improve your work. Share instances where you've implemented changes based on client or team feedback, demonstrating your commitment to delivering exceptional experiences and achieving excellence.
