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- Tasks: Ensure clients receive exceptional audio branding experiences and manage multiple projects seamlessly.
- Company: Join PHMG, the world’s leading audio branding agency with a vibrant culture.
- Benefits: Competitive salary, gym membership, extra leave, and career development opportunities.
- Why this job: Be a trusted advisor, shaping brands through innovative audio solutions and meaningful client relationships.
- Qualifications: Experience in B2B account management and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Client Success Manager (North American Market)
PHMG Greater Manchester, England, United Kingdom
Compensation package: £35k basic with realistic first year earnings of £52k
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday – Thursday 1pm – 10pm, Friday 1pm – 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Client Success Manager to join our team. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client\\\’s business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Client-centric approach: Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Communication: Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaboration: Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Project Management: Using data-drive insights to manage multiple projects simultaneously, from concept to delivery.
- Time Management: Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Risk management: Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Achieving excellence: Approaching your KPI’s with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Documentation and Reporting: Maintaining thorough records of client interactions, project progress, and feedback.
- Continuous Improvement: Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process driven B2B Account Management role
- Unrivalled attention to detail, creativity and initiative
- Ability to spot opportunity to increase revenue within account base
- Highly organised with the ability to manage multiple ongoing projects simultaneously
- Excellent communication skills, both written and verbal
What you’ll get in return:
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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Client Success Manager (North American Market) employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (North American Market)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their audio branding strategies and think about how you can contribute. This will show your passion and help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As a Client Success Manager, you'll need to convey ideas clearly and build relationships. Role-play with a friend or use online resources to sharpen your pitch and ensure you're ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at PHMG and ready to dive into the world of audio branding.
We think you need these skills to ace Client Success Manager (North American Market)
Some tips for your application 🫡
Show Your Client-Centric Approach: When writing your application, make sure to highlight your experience in building strong client relationships. We want to see how you’ve gone above and beyond to understand client needs and deliver tailored solutions.
Communicate Clearly: Your written application is your first chance to impress us with your communication skills. Keep it clear and concise, and don’t forget to proofread for any typos or errors. We love a well-organised application!
Demonstrate Your Project Management Skills: We’re looking for someone who can juggle multiple projects seamlessly. Share examples of how you’ve managed timelines and details in past roles, showing us your strategic thinking and organisational prowess.
Embrace Continuous Improvement: Let us know how you seek feedback and strive for excellence in your work. We value a mindset of continuous improvement, so share any experiences where you’ve adapted and evolved based on client or peer feedback.
How to prepare for a job interview at PHMG
✨Know Your Client's Brand
Before the interview, dive deep into understanding the brands PHMG works with. Familiarise yourself with their audio branding strategies and think about how you can contribute to enhancing their sonic identities. This shows your genuine interest and helps you speak their language during the interview.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects simultaneously in the past. Highlight your organisational skills and how you ensure timely delivery without compromising quality. Use metrics or outcomes to demonstrate your success in previous roles.
✨Emphasise Communication and Collaboration
Since the role requires exceptional interpersonal skills, prepare to share instances where your communication made a difference. Discuss how you’ve collaborated with teams to achieve client goals, and be sure to convey your consultative approach to client relationships.
✨Demonstrate a Mindset of Continuous Improvement
Talk about how you seek feedback and use it to improve your work processes. Share examples of how you've embraced challenges and turned them into opportunities for growth, aligning with PHMG's commitment to excellence and innovation.
