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For Companies At a Glance
- Tasks: Ensure clients receive exceptional audio branding experiences and manage multiple projects seamlessly.
- Company: Join PHMG, the world’s leading audio branding agency with a vibrant culture.
- Benefits: Competitive salary, gym membership, extra leave, and career development opportunities.
- Why this job: Be a trusted advisor, shaping brands through innovative audio solutions and meaningful client relationships.
- Qualifications: Experience in B2B account management and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Client Success Manager (North American Market) on a 12-month fixed-term contract for PHMG. Based in Greater Manchester, United Kingdom. Reports to the Client Services Manager.
Compensation: £35k basic with realistic first-year earnings of £52k. Office location: Old Trafford, Manchester, M16 0PQ. Working hours: Monday – Thursday 1pm – 10pm, Friday 1pm – 6pm.
We are seeking a dynamic, results-oriented Client Success Manager to ensure the seamless execution of audio branding strategies for our clients. You will collaborate with clients, creative teams, and technology experts to translate brand visions into sonic identities, acting as a trusted advisor and partner. Your consultative approach will focus on understanding each client’s brand and providing tailored, strategic guidance.
Your role goes beyond account management to drive an unparalleled client experience. The position requires outstanding interpersonal skills and a deep commitment to world-class customer service, with a focus on fostering meaningful relationships and delivering exceptional results.
Senior responsibilities include strategic objectives and day-to-day duties that ensure client success across projects, timelines, and outcomes.
Responsibilities
- Client-centric approach: Develop robust relationships by understanding client brand values, objectives, and target audience.
- Communication: Provide prompt, clear updates at every stage of the project, including progress, milestones, and risks.
- Collaboration: Work with creative and technology teams to translate requirements into impactful audio branding solutions.
- Project Management: Manage multiple projects from concept to delivery using data-driven insights.
- Time Management: Plan and allocate attention to each project to ensure timely delivery without compromising quality.
- Risk Management: Anticipate challenges and proactively develop solutions to keep projects on track.
- Excellence: Own KPIs and pursue exceptional results and continuous improvement.
- Documentation and Reporting: Maintain thorough records of client interactions, project progress, and feedback.
- Continuous Improvement: Seek feedback from peers and management to improve processes and outcomes.
Measures of success
- Extensive experience in a process-driven B2B Account Management role
- Unrivalled attention to detail, creativity, and initiative
- Ability to identify opportunities to increase revenue within the account base
- Highly organized with the ability to manage multiple ongoing projects
- Excellent written and verbal communication skills
What you’ll get in return
- Free PureGym membership after 3 months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Life insurance and critical illness cover
- All expenses paid company events in sought-after venues
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development linked to performance
- Fundraising initiatives for PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
Established in 1998, PHMG is a leading audio branding agency with a global reach, working with 36,000 clients in 54 countries. Our clients include Samsung, Audi, Adidas, and SMEs across sectors. We deliver Brand-Sound-Trackâ„¢ solutions that strengthen business identity through creative copy, voice artistry, and sonic branding.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Technology, Information and Internet
Note: This description consolidates the role details from the original posting, removing extraneous postings and UI elements. This job description is intended for clarity and focus on responsibilities and requirements.
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Client Success Manager (North American Market) 12-Month Fixed-Term Contract employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (North American Market) 12-Month Fixed-Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Client Success Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the ideal candidate. Tailor your responses to highlight your client-centric approach and project management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at PHMG.
We think you need these skills to ace Client Success Manager (North American Market) 12-Month Fixed-Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in B2B account management and any relevant skills that align with our client-centric approach.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your written communication prowess. Keep it clear, concise, and engaging to reflect how you would interact with clients.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple projects! Share examples of how you've managed intricate details and timelines in past roles to show us you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at PHMG!
How to prepare for a job interview at PHMG
✨Know Your Client's Brand
Before the interview, take some time to research PHMG and its clients. Understand their audio branding strategies and think about how you can contribute to enhancing their brand identities. This will show your genuine interest and help you stand out as a candidate who is ready to hit the ground running.
✨Showcase Your Communication Skills
As a Client Success Manager, exceptional communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially during challenging situations. Be ready to demonstrate your ability to keep clients informed and engaged throughout a project.
✨Demonstrate Organisational Acumen
Highlight your project management skills by discussing specific instances where you successfully managed multiple projects. Use metrics or outcomes to illustrate your ability to stay organised and deliver results on time, which is crucial for this role.
✨Embrace a Consultative Approach
During the interview, adopt a consultative mindset. Discuss how you would approach understanding a client's needs and objectives. Share your thoughts on building trust and fostering long-term relationships, as this aligns perfectly with the role's requirements.
