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For Companies At a Glance
- Tasks: Build strong client relationships and manage audio branding projects from start to finish.
- Company: Join PHMG, a leading audio branding agency with a global presence.
- Benefits: Competitive salary, gym membership, extra leave, and career development opportunities.
- Why this job: Make a real impact by helping brands find their unique sonic identity.
- Qualifications: Experience in B2B account management and excellent communication skills.
- Other info: Dynamic work environment with fun company events and a focus on continuous improvement.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Client Success Manager (North American Market) 12-Month Fixed-Term Contract at PHMG. Join to apply for this role at PHMG.
Job Details
Compensation package: £35k basic with realistic first year earnings of £52k
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday – Thursday 1pm – 10pm, Friday 1pm – 6pm
Reports to: Client Services Manager
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Other
Industries: Advertising Services
Overview of the Role
We are seeking a dynamic and results-oriented Client Success Manager to join our team on a 12-month fixed-term contract. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our clients. Working with clients, creative teams, and technology experts, you will translate brand visions into sonic identities and act as a trusted advisor and partner. You will take time to understand each client\’s brand and offer tailored, strategic guidance.
Your responsibilities go beyond traditional account management. You will drive an exceptional client experience, leveraging excellent interpersonal skills and a deep understanding of world-class customer service. You will foster meaningful client relationships and contribute to client satisfaction and company success.
Being highly organized and strategic is essential. You will manage intricate timelines and ensure projects stay on track, while aligning them with client and company goals. You will strive to exceed goals and continuously raise the bar for success.
Responsibilities
- Client-centric approach: Develop robust relationships with clients by understanding their brand values, objectives, and target audience.
- Communication: Provide prompt, clear updates on project progress, milestones, and potential challenges.
- Collaboration: Work with creative and technology teams to translate client requirements into audio branding solutions.
- Project Management: Manage multiple projects from concept to delivery using data-driven insights.
- Time Management: Ensure timely delivery without compromising quality.
- Risk management: Anticipate challenges and proactively develop solutions to keep projects on track.
- Achieving excellence: Own KPI delivery and strive for exceptional results.
- Documentation and Reporting: Maintain thorough records of client interactions and project progress.
- Continuous Improvement: Seek feedback and pursue ongoing improvement.
Measures of Success
- Extensive experience in a process-driven B2B Account Management role
- Attention to detail, creativity, and initiative
- Ability to identify opportunities to increase revenue within the account base
- Highly organized with the ability to manage multiple projects simultaneously
- Excellent written and verbal communication skills
What You’ll Get In Return
- Free PureGym membership after 3 months of service
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought-after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
Established in 1998, PHMG is a leading audio branding agency with 36,000 clients in 54 countries. We collaborate with household names and SMEs to deliver sonic branding that strengthens business identity.
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Client Success Manager (North American Market) 12-Month Fixed-Term Contract employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (North American Market) 12-Month Fixed-Term Contract
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PHMG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching PHMG's recent projects and clients. Show us that you understand our audio branding strategies and how you can contribute to them. It’ll impress the hiring team!
✨Tip Number 3
Practice your communication skills! As a Client Success Manager, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at PHMG.
We think you need these skills to ace Client Success Manager (North American Market) 12-Month Fixed-Term Contract
Some tips for your application 🫡
Show Your Client-Centric Approach: When writing your application, make sure to highlight your experience in building strong client relationships. We want to see how you understand brand values and objectives, so share specific examples that showcase your client-centric mindset.
Communicate Clearly: Your written application is your first chance to impress us with your communication skills. Keep it clear and concise, and don’t forget to update us on your project management experiences. We love a good storyteller, so let your personality shine through!
Demonstrate Your Organisational Skills: As a Client Success Manager, being organised is key. In your application, mention how you've managed multiple projects simultaneously. We’re looking for someone who can juggle tasks without dropping the ball, so give us the details!
Tailor Your Application: Make sure to tailor your application specifically for this role. Research PHMG and our approach to audio branding, and reflect that understanding in your writing. We encourage you to apply through our website, where you can show us why you’re the perfect fit!
How to prepare for a job interview at PHMG
✨Know Your Client Inside Out
Before the interview, take time to research PHMG and its clients. Understand their audio branding strategies and how they align with client objectives. This will help you demonstrate your client-centric approach and show that you’re ready to build robust relationships.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Use specific examples to illustrate how you've kept projects on track, met deadlines, and delivered quality results. Highlight your organisational skills and ability to anticipate challenges.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex ideas simply and provide updates on project progress. This will showcase your interpersonal skills and ability to collaborate effectively.
✨Emphasise Continuous Improvement
Demonstrate your commitment to ongoing improvement by discussing how you seek feedback and implement changes. Share examples of how you’ve used data-driven insights to enhance client experiences or drive success in previous roles.
