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- Tasks: Manage client relationships and ensure top-notch service for North American clients.
- Company: PHMG is a leading audio branding agency, working with global brands like Adidas and Coca-Cola.
- Benefits: Enjoy perks like free gym membership, extra leave for birthdays, and exclusive company events.
- Why this job: Join a dynamic team shaping the future of audio branding while building lasting client partnerships.
- Qualifications: No specific qualifications required; just a passion for client success and communication.
- Other info: Entry-level position with full-time hours and opportunities for growth in a vibrant industry.
The predicted salary is between 28800 - 48000 £ per year.
In this pivotal role, you’ll manage the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.
What you’d be doing:
- Liaising with our North American clients daily via telephone and email
- Providing a world-class Sales service to maximize any opportunities to retain existing business.
- Implementing business strategy and service values to meet client retention targets.
- Managing a customer support database on a day-to-day basis
- Liaising with key internal departments to maintain strong communication channels.
- Gaining a high level of knowledge of our products to maximize effectiveness in client retention
- Correctly identifying issues in the Sales process through effective questioning
About PHMG:
PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.
Benefits include:
- Free PureGym membership after three months
- Extra leave for your birthday and other key life events
- 23+ holidays, increasing with service + 2 volunteer days off annually
- Cycle to work scheme
- Enhanced parental leave
- Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)
Join us and shape the future of audio branding.
Client Success Director employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director
✨Tip Number 1
Familiarise yourself with PHMG's audio branding solutions and their impact on clients. Understanding how they help brands like Adidas and Coca-Cola will allow you to speak confidently about the value you can bring to North American clients.
✨Tip Number 2
Network with current or former employees of PHMG on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Client Success Director role, which can be invaluable during your interview.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to build long-term client relationships and manage customer support effectively. Tailoring these examples to align with PHMG's values will make a strong impression.
✨Tip Number 4
Stay updated on industry trends in audio branding and customer success strategies. Showing that you are knowledgeable about the latest developments will highlight your commitment to the role and your proactive approach to client management.
We think you need these skills to ace Client Success Director
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Success Director position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in client management, sales, and customer support. Use specific examples to demonstrate your ability to build long-term relationships and drive retention.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of audio branding and how you can contribute to PHMG's success by aligning client needs with company goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PHMG
✨Understand the Company and Its Clients
Before your interview, take some time to research PHMG and its client base. Familiarise yourself with their audio branding solutions and notable clients like Adidas and Coca-Cola. This knowledge will help you demonstrate your interest in the company and how you can contribute to their success.
✨Showcase Your Communication Skills
As a Client Success Director, effective communication is key. Prepare examples of how you've successfully liaised with clients in the past, particularly in a sales or support context. Highlight your ability to build relationships and resolve issues through clear and concise communication.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've identified and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your problem-solving skills can benefit PHMG's client retention strategies.
✨Align Your Goals with the Company's Vision
Think about how your personal career goals align with PHMG's mission and values. Be prepared to articulate how you can contribute to their objectives, especially in terms of client retention and satisfaction. This shows that you're not just looking for a job, but a partnership that benefits both you and the company.
