At a Glance
- Tasks: Deliver top-notch sales service to North American clients and drive client loyalty.
- Company: Join PHMG, the world’s leading audio branding agency with a vibrant culture.
- Benefits: Competitive salary, gym membership, generous leave, and wellness perks.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a real impact in client success while working with global brands.
- Qualifications: B2B experience, excellent communication skills, and a problem-solving mindset.
The predicted salary is between 35000 - 62000 £ per year.
Location: Old Trafford, Manchester | Salary: £35,000 base (£62,000+ OTE) | Hours: North American Hours (4 or 4.5 days per week available - 1 day work from home)
About PHMG
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca‑Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee‑owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long‑term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people‑powered, future‑focused company that values creativity, champions diversity and invests in professional growth.
The Role
An exciting opportunity has arisen to play a crucial role in continuing our company’s success. In this role, you’ll deliver a world‑class sales service to our North American clients, identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication, you’ll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self‑motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.
Responsibilities
- Deliver a premium sales service to maximise retention and growth opportunities
- Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs
- Identify and resolve client concerns quickly and effectively through effective questioning
- Implement retention strategies to achieve and exceed targets
- Orchestrate seamless coordination with internal departments, and accrue profound product expertise to elevate the retention strategy
- Managing a CRM database on a day‑to‑day basis
Skills, Knowledge and Experience Required
- Previous experience working in a B2B role
- Ability to thrive in an environment targeted towards customer retention and satisfaction
- Effective personal organisation; self‑starter with drive, ambition and creativity
- The ability to negotiate, coupled with excellent written and oral communication
- Excellent attention to detail and problem‑solving capabilities
- Ability to work under pressure with a constant positive outlook when being faced with complex client issues
- Free Pure‑Gym membership after 3‑months served
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Life insurance and critical illness cover
Client Success Director in Manchester employer: PHMG
PHMG is an excellent employer, offering a vibrant work culture in the heart of Old Trafford, Manchester. With a focus on employee growth and a comprehensive benefits package that includes gym membership and generous leave, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact through engaging internal communications while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Director in Manchester
✨Tip Number 1
Get to know the company inside out! Research PHMG's products and their unique selling points. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients at all levels, role-play different scenarios with a friend or family member. This will boost your confidence and help you handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. Plus, it might just give you an edge when it comes to landing that interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at PHMG.
We think you need these skills to ace Client Success Director in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Director role. Highlight your experience in B2B environments and showcase how your skills align with our focus on client retention and satisfaction.
Showcase Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written communication prowess. Keep it clear, concise, and engaging – just like you would when speaking to a client!
Highlight Problem-Solving Abilities:We love a good problem solver! Share examples in your application where you've successfully navigated complex client issues or implemented effective retention strategies. This will show us you're the right fit for the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at PHMG
✨Know Your Stuff
Before the interview, dive deep into PHMG's products and services. Understanding their audio branding solutions will not only impress your interviewers but also help you tailor your responses to show how you can contribute to client success.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios with a friend to demonstrate your ability to handle various situations effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved client issues. Highlight your approach to problem-solving and how it led to positive outcomes, showcasing your ability to think on your feet.
✨Emphasise Client-Centric Mindset
During the interview, express your understanding of the importance of client retention and satisfaction. Share your strategies for building strong client relationships and how you plan to implement retention strategies that align with PHMG's goals.
