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For Companies At a Glance
- Tasks: Support clients by managing account information and ensuring top-notch service.
- Company: Join PHMG, the world’s leading audio branding agency with a global client base.
- Benefits: Full training, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact in client services while developing your skills in a dynamic team.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
- Other info: Flexible hours to support North American clients and a vibrant workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Role: Client Services Executive – 12-Month Maternity Cover
Location: Old Trafford, Manchester
Hours: 1pm – 10pm to support North American Clients
We’re looking for a Client Services Executive to help us ensure every client gets the most value from our service. As a provider of administrative support to the New Client Activation team, you’ll be part of an integral department that works to maintain our high standards of customer service. This role would suit a career-minded, focused and enthusiastic person with administrative experience. Self-motivated and helpful, you’re also an exceptional listener – with strong analytical skills and excellent attention to detail. The successful candidate will receive full training, support and development, and will benefit from exciting opportunities for progression within the business.
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.
Strategic Objectives And Responsibilities
- Gathering client account information from Business Development Managers, working collaboratively to ensure all information is present and correct
- Ensuring each new client passes the relevant Credit checks
- Accurately inputting client account information on the internal CRM database
- Assisting the Implementation Managers with scheduling client discovery calls
- Assisting the Implementation Managers with transcripts, confirmation of appointments and additional CRM tasks
Measures Of Success
- Experience in customer service
- Excellent verbal and written communication skills
- Strong IT skills
- Ambitious, reliable and focused
- Dedicated team player with drive and initiative
- Ability to multitask and work under pressure
- Flexible, enthusiastic, proactive and organised approach to work
Seniority level
Entry level
Employment type
Contract
Job function
Marketing and Sales
Industries
Advertising Services
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Client Services Executive - 12 Month Maternity Cover employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive - 12 Month Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate – demonstrate your enthusiasm for the role and how you can add value to their team.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are keen to join us. It shows initiative and gives you a better chance of standing out.
We think you need these skills to ace Client Services Executive - 12 Month Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Client Services Executive role. Be enthusiastic and let us know how your skills align with what we’re looking for.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us that you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PHMG
✨Know Your Client Services
Familiarise yourself with the role of a Client Services Executive. Understand the key responsibilities, especially around client activation and support. Be ready to discuss how your previous administrative experience can help you excel in this position.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial, prepare examples that highlight your ability to communicate effectively. Think about times when you’ve successfully resolved client issues or collaborated with team members.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you approach problem-solving and analysis. You might be asked to provide examples of how you've used analytical skills in past roles, so think of specific situations where your attention to detail made a difference.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the company. You could ask about the training process for new hires or how success is measured in the Client Services team.
