At a Glance
- Tasks: Engage with clients to enhance their experience and retain subscriptions.
- Company: Join the world's leading audio branding agency, PHMG.
- Benefits: Enjoy a competitive salary, gym membership, and generous leave.
- Why this job: Make a real impact by advocating for clients and improving services.
- Qualifications: Experience in B2B roles and excellent communication skills required.
- Other info: Dynamic work environment with great career development opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Overview
The world’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we’re investing in ensuring that each of our 36,000 clients has an unrivalled customer experience. An exciting opportunity has arisen for a Client Retentions Manager to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.
Location: Old Trafford, Manchester
Salary: £35,000 base and £65,000 OTE
Hours: Monday – Thursday (1pm – 10pm), Friday (1pm – 6pm) – 4.5 days per week
Responsibilities
- Taking inbound enquiries from clients who intend to cancel or review their subscription
- Providing world-class customer service to maximise any opportunities to retain existing business
- Correctly identifying customer issues through effective questioning
- Providing solutions through quality communication, leading to a fast and efficient customer experience
- Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
- Managing a CRM database on a day-to-day basis
Skills, Knowledge And Experience Required
- Previous experience working in a B2B role
- Excellent customer service skills
- Ability to thrive in an environment targeted towards customer retention and satisfaction
- Effective personal organisation; self-starter with drive, ambition and creativity
- The ability to negotiate, coupled with excellent written and oral communication
- Excellent attention to detail and problem-solving capabilities
- Ability to work under pressure with a constant positive outlook when being faced with complex client issues
Benefits
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Advertising Services
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Client Retentions Manager (North American Market) employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retentions Manager (North American Market)
✨Tip Number 1
Get to know the company inside out! Research PHMG's audio branding solutions and their client base. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients daily, role-play different scenarios with friends or family. This will boost your confidence and help you handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a challenging situation into a positive outcome. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at PHMG.
We think you need these skills to ace Client Retentions Manager (North American Market)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Retentions Manager role. Highlight your experience in sales or account management, and show us how your skills align with our focus on customer retention and satisfaction.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, we want to see your excellent communication skills shine through. Use clear and concise language in your application, and don’t forget to showcase any relevant experience you have in engaging with clients.
Be Yourself: We’re looking for someone who’s self-motivated and confident. Let your personality come through in your application! Share examples of how you’ve tackled challenges and solved problems in previous roles.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the process as quickly as possible!
How to prepare for a job interview at PHMG
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of PHMG's products and services. Familiarise yourself with their audio branding solutions and think about how they can benefit clients. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family where you can focus on explaining complex ideas simply. Remember, it’s not just about what you say, but how you say it!
✨Prepare for Client Scenarios
Think about potential client scenarios you might face as a Client Retentions Manager. Prepare examples from your past experience where you successfully resolved issues or retained clients. This will demonstrate your problem-solving abilities and your capacity to handle challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows that you’re engaged and genuinely interested in contributing to the company’s success.