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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service for North American clients.
- Company: Join PHMG, the leading audio branding agency working with global brands like Adidas and Coca-Cola.
- Benefits: Enjoy perks like a free gym membership, extra leave for birthdays, and exclusive company events.
- Why this job: Be part of a dynamic team shaping the future of audio branding while developing valuable skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is an entry-level, full-time position perfect for high school and college students.
The predicted salary is between 28800 - 48000 £ per year.
PHMG Greater Manchester, England, United Kingdom
2 weeks ago Be among the first 25 applicants
The Role:
In this pivotal role, you’ll manage the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.
What you’d be doing:
- Liaising with our North American clients daily via telephone and email
- Provide a world-class Sales service to maximise any opportunities to retain existing business.
- Implementing business strategy and service values to meet client retention targets.
- Managing a customer support database on a day-to-day basis
- Liaising with key internal departments to maintain strong communication channels.
- Gaining a high level of knowledge of our products to maximize effectiveness in client retention
- Correctly identifying issues in the Sales process through effective questioning
About PHMG:PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.
- Free PureGym membership after three months
- Extra leave for your birthday and other key life events
- 23+ holidays, increasing with service + 2 volunteer days off annually
- Cycle to work scheme
- Enhanced parental leave
- Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)
Join us and shape the future of audio branding.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
#J-18808-Ljbffr
Client Retentions employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retentions
✨Tip Number 1
Familiarise yourself with PHMG's audio branding solutions and their key clients. Understanding the unique needs of brands like Adidas and Coca-Cola will help you demonstrate your knowledge during interviews and show how you can contribute to client retention.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be liaising with North American clients daily, being articulate and personable will be crucial in building those long-term relationships.
✨Tip Number 3
Network with current or former employees of PHMG on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge in understanding how to align with their service values.
✨Tip Number 4
Prepare to discuss how you would handle specific client retention scenarios. Think about potential challenges in the sales process and how you would address them, as this will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Client Retentions
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Retentions position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client retention and your ability to build long-term relationships. Use specific examples from your past experiences to demonstrate your skills in customer service and collaboration.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that involved customer support, sales, or relationship management. Be sure to quantify your achievements where possible, such as mentioning any targets you met or exceeded.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at PHMG
✨Understand the Company and Its Clients
Before your interview, take some time to research PHMG and its client base. Familiarise yourself with their audio branding solutions and notable clients like Adidas and Coca-Cola. This knowledge will help you demonstrate your interest in the company and how you can contribute to their client retention goals.
✨Showcase Your Communication Skills
As the role involves daily liaising with North American clients, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated with clients in the past, whether through phone or email, and how this has led to successful outcomes.
✨Demonstrate Problem-Solving Abilities
The job requires identifying issues in the sales process. Be ready to discuss specific instances where you've successfully identified and resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical thinking.
✨Emphasise Team Collaboration
Since the role involves working closely with internal teams, be prepared to talk about your experience in collaborative environments. Share examples of how you've worked with different departments to achieve common goals, which will show that you can maintain strong communication channels as required by the position.
