At a Glance
- Tasks: Lead client engagement strategies and drive exceptional experiences for key accounts.
- Company: Join PHMG, the world’s leading audio branding agency with a focus on innovation.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Other info: Be part of a creative team that values diversity and invests in your growth.
- Why this job: Shape the future of client engagement in a dynamic, employee-owned environment.
- Qualifications: Proven leadership in client engagement and strong analytical skills required.
The predicted salary is between 63000 - 77000 € per year.
The Client Engagement Director at PHMG is a senior leadership role responsible for shaping and executing the strategic vision for the Client Engagement department. This role drives exceptional client experiences, fosters long-term relationships, and ensures alignment with PHMG’s organisational objectives. The Director will maintain a holistic view of department performance, identify trends and opportunities, and lead the design of innovative service frameworks. By collaborating with senior leadership and guiding Heads of Engagement and Client Services Managers, the Director will set the strategic direction to deliver measurable impact in a fast-paced, KPI-driven environment.
As a proudly employee‑owned business, every colleague at PHMG has a genuine stake in our continued success. This marks an exciting new chapter for the company, with a renewed focus on long‑term growth, innovation and shared achievement. Alongside this, our Client Services department is undergoing an exciting period of transformation, refining our strategy and elevating our standards through investment in leadership development and performance incentivisation.
As Client Engagement Director, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee‑owned, future‑focused organisation.
Key Responsibilities- Define and drive the department’s strategic direction, establishing clear KPIs for Heads of Client Engagement and Client Services Managers to ensure alignment with PHMG’s goals.
- Maintain a comprehensive view of department‑wide performance and engagement metrics, ensuring consistent delivery of exceptional client experiences.
- Identify overarching trends, risks, and opportunities across all service areas, leveraging data to inform strategic decisions and optimise outcomes.
- Partner with senior leadership, including Sales, Marketing, and Product teams, to align client engagement strategies with organizational objectives and PHMG’s brand promise.
- Lead the design, implementation, and continuous evolution of service frameworks and customer experience initiatives to enhance client satisfaction and retention.
- Oversee and inspire Heads of Client Engagement and Client Services Manager, fostering a culture of collaboration, innovation, and high performance.
- Regularly assess department performance against KPIs, providing actionable insights and strategies to maintain high standards of client engagement.
- Proven success in setting strategic direction and leading high‑performing teams in client engagement, account management, or customer success, ideally within a media, creative, or service‑driven industry.
- Exceptional analytical skills with experience leveraging performance metrics and data to identify trends, mitigate risks, and drive decision‑making.
- Ability to recognise cross‑team and department‑wide trends, translating insights into actionable strategies that enhance service delivery.
- Thrives in a dynamic, high‑pressure environment, managing multiple priorities while meeting tight deadlines and ambitious KPI‑driven targets.
- Experience designing and evolving customer experience frameworks and service processes to deliver measurable improvements in client satisfaction.
- Proficient in CRM systems, data analytics tools, and Microsoft Office Suite to support strategic planning and performance reporting.
- Free PureGym membership after 3‑month service.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought‑after venues.
- Company sports teams.
- On‑site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG: Established in 1998, PHMG has grown from a Manchester‑founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca‑Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee‑owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long‑term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people‑powered, future‑focused company that values creativity, champions diversity and invests in professional growth.
Client Engagement Director (Key Accounts) employer: PHMG
PHMG is an exceptional employer that champions creativity and innovation while offering a supportive and collaborative work culture. As an employee-owned business, every team member has a stake in our success, fostering a sense of belonging and shared achievement. With comprehensive benefits, including career development linked to performance, generous leave policies, and unique perks like on-site services and company events, PHMG provides a rewarding environment for professionals looking to make a meaningful impact in client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Director (Key Accounts)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Engagement Director (Key Accounts)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Client Engagement Director role. Highlight your leadership experience and how you've driven client engagement in previous roles.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you’ve positively impacted client satisfaction and team performance in past positions.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us what makes you unique and how you can contribute to our employee-owned ethos.
Apply Through Our Website:For the best chance of success, make sure to submit your application directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at PHMG
✨Know Your Numbers
As a Client Engagement Director, you'll need to demonstrate your ability to drive performance metrics. Brush up on key KPIs relevant to client engagement and be ready to discuss how you've used data to inform strategic decisions in the past.
✨Showcase Your Leadership Style
This role involves leading high-performing teams, so be prepared to share examples of how you've inspired and developed others. Think about specific instances where your leadership made a measurable impact on team performance or client satisfaction.
✨Understand the Company Culture
PHMG is an employee-owned business with a focus on collaboration and innovation. Familiarise yourself with their values and be ready to discuss how your personal values align with theirs. This will show that you're not just a fit for the role, but for the company as a whole.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Prepare by thinking through potential challenges in client engagement and how you would address them, using real-life examples from your experience.
