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For Companies At a Glance
- Tasks: Lead client engagement strategies and drive exceptional experiences for a diverse client base.
- Company: Join PHMG, a vibrant tech company transforming audio branding globally.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Why this job: Shape the future of client engagement in a dynamic, innovative environment.
- Qualifications: Proven leadership in client engagement and strong analytical skills required.
- Other info: Collaborative culture with exciting company events and growth potential.
The predicted salary is between 44000 - 66000 £ per year.
Overview
Role: Client Engagement Director (EAFE). Location: Old Trafford, M16 0PQ. Hours: 8.45am – 5.15pm (Monday – Friday), with flexibility to cover EAFE markets. Package: £55,000 basic (£85,000 OTE).
The Client Engagement Director (EAFE) at PHMG is a senior leadership role responsible for shaping and executing the strategic vision for the Client Engagement department. This role drives exceptional client experiences, fosters long-term relationships, and ensures alignment with PHMG’s organisational objectives. The Director will maintain a holistic view of department performance, identify trends and opportunities, and lead the design of innovative service frameworks. By collaborating with senior leadership and guiding Heads of Engagement and Client Services Managers, the Director will set the strategic direction to deliver measurable impact in a fast-paced, KPI-driven environment.
Responsibilities
- Define and drive the department’s strategic direction, establishing clear KPIs for Heads of Client Engagement and Client Services Managers to ensure alignment with PHMG’s goals
- Maintain a comprehensive view of department-wide performance and engagement metrics, ensuring consistent delivery of exceptional client experiences
- Identify overarching trends, risks, and opportunities across all service areas, leveraging data to inform strategic decisions and optimise outcomes
- Partner with senior leadership, including Sales, Marketing, and Product teams, to align client engagement strategies with organizational objectives and PHMG’s brand promise
- Lead the design, implementation, and continuous evolution of service frameworks and customer experience initiatives to enhance client satisfaction and retention
- Oversee and inspire Heads of Client Engagement and Client Services Manager, fostering a culture of collaboration, innovation, and high performance
- Regularly assess department performance against KPIs, providing actionable insights and strategies to maintain high standards of client engagement
Qualifications
- Proven success in setting strategic direction and leading high-performing teams in client engagement, account management, or customer success, ideally within a media, creative, or service-driven industry
- Exceptional analytical skills with experience leveraging performance metrics and data to identify trends, mitigate risks, and drive decision-making
- Ability to recognise cross-team and department-wide trends, translating insights into actionable strategies that enhance service delivery
- Thrives in a dynamic, high-pressure environment, managing multiple priorities while meeting tight deadlines and ambitious KPI-driven targets
- Experience designing and evolving customer experience frameworks and service processes to deliver measurable improvements in client satisfaction
- Proficient in CRM systems, data analytics tools, and Microsoft Office Suite to support strategic planning and performance reporting
What you’ll get in return
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently started in 1998 in the UK. We provide audio branding to help businesses elevate their brand and customer experience by embracing the power of sound. We serve over 37,000 clients across 50+ countries and work with a diverse client base including Coca-Cola, Samsung, Adidas, and Audi. PHMG offers a vibrant workplace with over 800 colleagues across six global offices, where collaboration and growth are encouraged.
Additional details
- Seniority level: Director
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Technology, Information and Internet
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Client Engagement Director (EAFE) employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Director (EAFE)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to reflect how you can drive client engagement at PHMG.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific metrics and outcomes you've achieved in previous roles. We want to see how you’ve made an impact in client engagement and how you can do the same for us.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Engagement Director (EAFE)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Director role. Highlight your experience in client engagement and leadership, and show us how you align with our strategic vision at PHMG.
Showcase Your Achievements: We want to see your successes! Include specific examples of how you've driven exceptional client experiences or led high-performing teams. Use metrics where possible to demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Don’t be afraid to share your passion for client engagement!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at PHMG
✨Know Your Numbers
As a Client Engagement Director, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) relevant to client engagement and be ready to discuss how you've used data to drive decisions in the past.
✨Showcase Your Leadership Style
This role involves leading teams, so think about your leadership approach. Prepare examples of how you've inspired high performance and fostered collaboration in previous roles. Be ready to discuss how you would motivate the Heads of Client Engagement and Client Services Managers.
✨Align with PHMG’s Vision
Research PHMG’s brand promise and values. Be prepared to explain how your strategic vision aligns with their goals and how you can enhance client experiences while driving innovation within the department.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of specific scenarios where you've identified trends or risks and how you turned them into opportunities for improvement in client satisfaction.
