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- Tasks: Lead client engagement strategies and drive exceptional experiences for clients.
- Company: Join PHMG, a dynamic employee-owned organisation focused on innovation.
- Benefits: Competitive salary, gym membership, extra leave, and career development opportunities.
- Why this job: Shape the future of client engagement in a fast-paced, rewarding environment.
- Qualifications: Proven leadership in client engagement and strong analytical skills required.
- Other info: Enjoy company events, sports teams, and a supportive workplace culture.
The predicted salary is between 55000 - 55000 ÂŁ per year.
The Client Engagement Director at PHMG is a senior leadership role responsible for shaping and executing the strategic vision for the Client Engagement department. This role drives exceptional client experiences, fosters long-term relationships, and ensures alignment with PHMG’s organisational objectives. The Director will maintain a holistic view of department performance, identify trends and opportunities, and lead the design of innovative service frameworks. By collaborating with senior leadership and guiding Heads of Engagement and Client Services Managers, the Director will set the strategic direction to deliver measurable impact in a fast-paced, KPI‑driven environment.
As Client Engagement Director, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee‑owned, future‑focused organisation.
Key Responsibilities- Define and drive the department’s strategic direction, establishing clear KPIs for Heads of Client Engagement and Client Services Managers to ensure alignment with PHMG’s goals.
- Maintain a comprehensive view of department‑wide performance and engagement metrics, ensuring consistent delivery of exceptional client experiences.
- Identify overarching trends, risks, and opportunities across all service areas, leveraging data to inform strategic decisions and optimise outcomes.
- Partner with senior leadership, including Sales, Marketing, and Product teams, to align client engagement strategies with organisational objectives and PHMG’s brand promise.
- Lead the design, implementation, and continuous evolution of service frameworks and customer experience initiatives to enhance client satisfaction and retention.
- Oversee and inspire Heads of Client Engagement and Client Services Manager, fostering a culture of collaboration, innovation, and high performance.
- Regularly assess department performance against KPIs, providing actionable insights and strategies to maintain high standards of client engagement.
- Proven success in setting strategic direction and leading high‑performing teams in client engagement, account management, or customer success, ideally within a media, creative, or service‑driven industry.
- Exceptional analytical skills with experience leveraging performance metrics and data to identify trends, mitigate risks, and drive decision‑making.
- Ability to recognise cross‑team and department‑wide trends, translating insights into actionable strategies that enhance service delivery.
- Thrives in a dynamic, high‑pressure environment, managing multiple priorities while meeting tight deadlines and ambitious KPI‑driven targets.
- Experience designing and evolving customer experience frameworks and service processes to deliver measurable improvements in client satisfaction.
- Proficient in CRM systems, data analytics tools, and Microsoft Office Suite to support strategic planning and performance reporting.
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
Client Engagement Director employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Client Engagement Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Engagement Director. Highlight your experience in client engagement and leadership, and don’t forget to sprinkle in some metrics that showcase your success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven exceptional client experiences and led high-performing teams.
Showcase Your Analytical Skills: Since this role requires exceptional analytical skills, be sure to mention any experience you have with data analytics tools or performance metrics. We want to see how you’ve used data to inform decisions and drive results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at PHMG
✨Know Your KPIs
Before the interview, get familiar with key performance indicators relevant to client engagement. Understand how they align with the company's goals and be ready to discuss how you would set and measure these KPIs in your role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Be specific about the metrics you tracked, the trends you identified, and how those insights led to improved client satisfaction or service delivery.
✨Demonstrate Leadership Experience
Think of instances where you've successfully led teams or projects. Highlight your ability to inspire collaboration and innovation among team members, especially in high-pressure environments, as this is crucial for the Client Engagement Director role.
✨Align with Company Values
Research PHMG’s brand promise and values. Be prepared to discuss how your vision for client engagement aligns with their organisational objectives and how you can contribute to shaping exceptional client experiences.