At a Glance
- Tasks: Engage with clients, provide top-notch service, and enhance their experience with our products.
- Company: Join PHMG, a leading audio branding company with a vibrant culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Other info: Work in a dynamic environment with a focus on creativity and professional growth.
- Why this job: Be a key player in client satisfaction and help shape our innovative services.
- Qualifications: Experience in B2B roles and excellent communication skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
An exciting opportunity has arisen for a Client Care Director to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email. Excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, empathetic to our clients’ needs while respecting our needs, too.
Responsibilities
- Taking inbound enquiries from clients who intend to cancel or review their subscription
- Providing world-class customer service to maximise opportunities to retain existing business
- Correctly identifying customer issues through effective questioning
- Providing solutions through quality communication, leading to a fast and efficient customer experience
- Maintaining an excellent level of knowledge of all our products and services to tailor solutions to client needs
- Managing a CRM database on a day-to-day basis
Skills, Knowledge And Experience Required
- Previous experience working in a B2B role
- Excellent customer service skills
- Ability to thrive in an environment focused on customer retention and satisfaction
- Effective personal organisation; self-starter with drive, ambition and creativity
- Strong negotiation, written and oral communication
- Excellent attention to detail and problem-solving capabilities
- Ability to work under pressure with a positive outlook when faced with complex client issues
Benefits
- Free PureGym membership after 3 months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to performance
- Fundraising initiatives for PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We provide fresh audio branding that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses elevate their brand and customer experience through the power of sound. Our client list includes global brands such as Coca-Cola, Samsung, Adidas, and Audi. We also support SMEs across virtually every sector, providing world-class audio branding solutions. PHMG offers a vibrant workplace with over 800 colleagues across six global offices. You’ll collaborate with some of the brightest minds in the industry, united by a passion for innovation and excellence. Joining PHMG means being part of a company that values creativity, embraces diversity, and fosters professional growth.
Client Care Director (North American Market) in Manchester employer: PHMG
PHMG is an excellent employer, offering a vibrant work culture in the heart of Old Trafford, Manchester. With a focus on employee growth and a comprehensive benefits package that includes gym membership and generous leave, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact through engaging internal communications while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Director (North American Market) in Manchester
✨Tip Number 1
Get to know the company inside out! Research PHMG's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with clients, try role-playing scenarios with friends or family. This will boost your confidence and help you handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the PHMG family. Don’t miss out on this opportunity!
We think you need these skills to ace Client Care Director (North American Market) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Care Director role. Highlight your experience in sales, account management, or operations, and show us how you can engage with clients effectively.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you can articulate your thoughts and ideas, so don’t hold back!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled complex client issues in the past. We love to see candidates who can think on their feet and come up with creative solutions.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PHMG
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of PHMG's products and services. Familiarise yourself with their audio branding solutions and think about how they can benefit clients. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle client interactions and resolve issues. This will help you feel more at ease during the actual interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific client situations. Think of examples from your past experience where you've successfully resolved issues or retained clients. Be ready to discuss your thought process and the steps you took to achieve positive outcomes.
✨Emphasise Your Empathy
As a Client Care Director, being empathetic to clients' needs is crucial. Prepare to share instances where you've demonstrated empathy in your previous roles. Highlight how listening to clients has helped you provide better service and build stronger relationships.
