Account Manager (North American Market)

Hours: 1pm – 10pm Monday – Thursday, 1pm – 6pm Friday (4.5 days per week)

Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients\’ ongoing marketing needs.

Strategic objectives and responsibilities

At every touch-point, you\’ll demonstrate your expert-level understanding of your clients\’ needs, PHMG\’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support

Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management

You deliver industry-leading customer service to ensure satisfaction continuously improves

You have a constant pipeline of potential new business opportunities. You\’re never chasing at the last minute to hit target

You\’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client

You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You\’re not surprised at the end of any month as you\’ve been monitoring the health of your client base constantly

You seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you

What you\’ll get in return

Competitive salary and rewards

Career development and progression directly linked to your performance

Free gym membership at PureGym

All expenses paid company events in sought after venues

Birthday time off to celebrate

On-site barber and beautician

Exciting social scene and lively atmosphere

Creative, spacious offices with breakout areas and bar

Fundraising initiatives for our registered charity – the PHMG Foundation

Cycle to work scheme

About PHMGEstablished in 1998, PHMG has grown from a Manchester-founded creative business into the world\’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca‐Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King\’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people‐powered, future‐focused company that values creativity, champions diversity and invests in professional growth. Sound good?

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