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PHMG

Account Manager (North America West Coast)

Manchester Full-Time 32000 - 42000 £ / year (est.) No home office possible

At a Glance

Tasks: Manage 400-500 accounts, ensuring top-notch service and innovative solutions for clients.
Company: PHMG is a leading audio branding company serving over 37,000 clients globally.
Benefits: Enjoy a 4-day work week, free gym membership, and generous leave policies.
Why this job: Join a vibrant team focused on creativity, innovation, and professional growth.
Qualifications: Experience in B2B Account Management or Sales is essential; strong communication skills required.
Other info: Work in a dynamic environment with opportunities for career development and fun company events.

The predicted salary is between 32000 - 42000 £ per year.

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Compensation package: £40k basic with realistic first year earnings of £50k

Office location: Old Trafford, Manchester, M16 0PQ

Working hours: You will work a 4-day week (rotating Monday – Friday 4pm – 1am)

Reports to: Client Services Manager

Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.

They epitomise the concept of a ‘people person’ – experts in relationship management, rapport building over the phone and developing long-term relationships with decision makers. Active listeners, they engage clients to understand their business plans and marketing needs and present innovative solutions. Ultimately, they strive to be a true extension of their client’s business.

Strategic Objectives And Responsibilities

At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
You deliver industry-leading customer service to ensure satisfaction continuously improves
You have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
You’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your client base constantly
You seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you

Measures Of Success

Extensive experience in a B2B Account Management, Business Development or Sales position
Ability to spot opportunity to increase revenue within account base
Highly organised with the ability to manage and prioritise a volume account base,
Excellent communication skills, both written and verbal

What You’ll Get In Return

Free PureGym membership after 3-months served
Cycle to work scheme
23 days annual leave plus bank holidays, increasing with length of service
Additional half day off for birthday
Enhanced maternity, paternity and adoption leave
Two volunteer days per year for a charity of your choice
Smart pension scheme
Life insurance and critical illness cover
All expenses paid company events in sought after venues
Free fruit & breakfast
Company sports teams
On-site barber and beautician
Car valet service
Career development directly linked to your performance
Fundraising initiatives for our registered charity – the PHMG Foundation
Dedicated Employee Assistance Programme

About PHMG

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time