At a Glance
- Tasks: Manage bespoke audio branding services and provide ongoing support for clients' telephony systems.
- Company: Join a leading audio branding company known for world-class service.
- Benefits: Competitive salary, gym membership, smart pension, and birthday half-day leave.
- Other info: Enjoy a creative workspace with excellent career progression opportunities.
- Why this job: Develop your technical skills while making a real impact on client experiences.
- Qualifications: Strong communication skills and a highly organised approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
System Support Specialist
As a System Support Specialist, you'll manage the delivery of the implementation of bespoke audio branding services on our clients' telephony systems and ongoing support thereafter.
You'll be committed to delivering the best experience possible, ensuring clients experience the world‑class service we're known for.
Responsibilities
- Organising and coordinating technical implementation work with external sub‑contractors, in‑house engineers, or other internal teams.
- Logging into client telephone systems remotely to implement changes to the call flow or upload new audio productions.
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors.
- Managing and updating all project work into the CRM and related project cases.
- Receiving a detailed training plan to develop technical skills.
Qualifications
- Strong communication skills, verbal and written.
- A highly organised approach to work.
- Experience working with multiple departments both internally and externally.
- Experience in a telecoms environment and/or support desk (advantageous).
- Good telephone manner.
- Experience or understanding of Service Level Agreements and Ticket Management.
- Bring passion, hard work, and drive to be successful.
Benefits
- Competitive salary and rewards.
- Career development and progression directly linked to performance.
- Gym membership at Pure Gym.
- Smart pension scheme.
- Critical illness cover.
- Life assurance.
- Birthday half‑day leave to celebrate.
- Creative, spacious offices with breakout areas.
- Cycle to work scheme.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
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System Support Specialist - North America in Trafford employer: PHMG Careers
As a System Support Specialist at our company, you'll be part of a dynamic team dedicated to delivering exceptional audio branding services across North America. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive training and career progression opportunities, all while enjoying competitive benefits like gym memberships and unique perks such as birthday leave. Join us in our creative and spacious offices where your contributions will make a meaningful impact on our clients' experiences.
