At a Glance
- Tasks: Manage bespoke audio branding implementations and provide ongoing client support.
- Company: Join PHMG, the world’s leading audio branding agency with a creative culture.
- Benefits: Competitive salary, gym membership, smart pension, and birthday leave.
- Other info: Dynamic work environment with excellent career growth and employee ownership.
- Why this job: Be part of an innovative team making a real impact in audio branding.
- Qualifications: Strong communication skills and experience in telecoms or support desk preferred.
The predicted salary is between 29000 - 31000 € per year.
Location: Manchester, Old Trafford
Hours: 1:00pm - 10pm (supporting US clients) (1 Pacific Coast Shift every 8 weeks, 6pm-12am)
Salary: £29,000 base (£31,000 OTE)
To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America. As a Technical Implementation Consultant, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.
Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions. Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you’ll be doing:
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What you’ll need:
- Strong communication skills, verbal and written.
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally.
- Experience of working in a telecoms environment and/or support desk would be advantageous
- Good telephone manner.
- Experience or understanding of Service Level Agreements and Ticket Management.
What you’ll get in return:
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Birthday half day leave to celebrate
- Creative, spacious offices with breakout areas
- Cycle to work scheme
- Fundraising initiatives for our registered charity – the PHMG Foundation
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Technical Implementation Consultant - North America in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Manchester, offering a vibrant work culture that prioritises creativity and collaboration. As a Technical Implementation Consultant, you'll benefit from a competitive salary, comprehensive training plans, and numerous employee perks such as gym memberships and a cycle to work scheme. With a strong focus on career development and a commitment to employee ownership, PHMG ensures that your contributions are recognised and rewarded, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Consultant - North America in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your problem-solving skills. Think about how you can demonstrate your organisational abilities and technical know-how.
✨Tip Number 3
Show your passion for audio branding! Research PHMG and be ready to discuss how your skills align with their mission. Enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Technical Implementation Consultant - North America in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Implementation Consultant role. Highlight any relevant telecoms experience and your organisational skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about audio branding and how you can contribute to our team. Be sure to mention your communication skills and any experience working with multiple departments.
Showcase Your Technical Skills:Since this role involves technical implementation, don’t forget to mention any relevant technical skills or experiences you have. If you've worked with CRM systems or have a good understanding of Service Level Agreements, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at PHMG Careers
✨Know Your Tech
Brush up on your technical knowledge related to audio branding and telephony systems. Be ready to discuss how you would approach implementing changes or uploading new audio productions. Showing that you understand the technical aspects will impress the interviewers.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples of how you've successfully managed multiple projects or tasks in the past. Highlight your experience with CRM systems and how you prioritise work to meet deadlines.
✨Communicate Clearly
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal and written communication skills.
✨Understand Client Needs
Familiarise yourself with the importance of client relationships and service level agreements. Be prepared to discuss how you would ensure clients receive world-class service and how you would handle any challenges that arise during implementation.
