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- Tasks: Manage client projects and collaborate with creative teams to deliver top-notch audio branding.
- Company: Join PHMG, an award-winning company known for innovation and excellence.
- Benefits: Competitive salary, career growth opportunities, and a vibrant workplace culture.
- Other info: Work in a diverse environment with over 800 colleagues across six global offices.
- Why this job: Be part of a dynamic team that shapes the future of audio branding for global brands.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27000 - 28000 £ per year.
Location: Old Trafford, Manchester, M16 0PQ
Hours: Monday - Friday 8.45am - 5.15pm
Salary: £27,000 with an OTE of £28,000
Contract: Fixed Term until end of May 2026
We’re looking for ambitious Operations Associates to join our Client Care team to play a vital role in the day-to-day management of our UK account base, made up of long-standing clients and new clients signed up by our expert sales teams. Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.
Responsibilities:
- Responsible for the project management of all creative aspects of the client journey.
- Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
- Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
- Contacting clients following email campaigns to ascertain update requirements.
- Understanding the Account Managers client base and supporting with searching for additional business opportunities.
- Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
- Perform audio branding quality check calls with clients and troubleshoot when required.
Skills, knowledge and experience required:
- Solid verbal and written communication skills with proven experience within a similar role.
- An ambitious self-starter with drive, creativity and a commitment to first-class customer service.
- Strong listening and writing skills and an ability to speak articulately and confidently.
- High levels of attention to detail and expert organisational/time-management skills.
- Expertise with all standard PC software and CRM databases.
- A commercial mindset to be able to balance client need with business objectives.
- Commitment to personal development and career growth.
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. We are employee-owned and proud recipients of the King’s Award for Enterprise, recognised for innovation, growth, and performance excellence. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions. For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth.
Operations Associate (Hiring Immediately) in Manchester employer: PHMG Careers
Contact Detail:
PHMG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Hiring Immediately) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Associate role.
✨Tip Number 2
Prepare for the interview by researching PHMG and our client care approach. We want to see your passion for audio branding and how you can contribute to our team. Show us you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Operations Associate, you’ll be liaising with various teams and clients. We recommend doing mock interviews with friends or using online resources to sharpen those verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Associate (Hiring Immediately) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Associate role. Highlight your relevant experience and skills that match what we're looking for, like project management and communication skills. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves liaising with various teams and clients, it’s crucial to demonstrate your solid verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate in the role.
Highlight Your Attention to Detail: We love candidates who pay attention to detail! Make sure to proofread your application for any typos or errors. You could even mention a specific example of how your attention to detail has helped you in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at PHMG Careers
✨Know the Company Inside Out
Before your interview, take some time to research PHMG thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Operations Associate, strong verbal and written communication skills are crucial. Prepare examples from your past experiences where you successfully communicated with clients or collaborated with teams. Practise articulating these stories clearly and confidently.
✨Demonstrate Your Organisational Skills
Given the role's focus on project management and attention to detail, be ready to discuss how you manage multiple tasks and deadlines. Share specific tools or methods you use to stay organised and ensure timely responses to client queries.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.