At a Glance
- Tasks: Manage client projects and collaborate with creative teams to deliver top-notch audio branding.
- Company: Join PHMG, an innovative leader in audio branding with a vibrant culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work alongside talented professionals in a supportive and diverse workplace.
- Why this job: Be part of a creative team making waves in the audio branding industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 28000 £ per year.
Location: Old Trafford, Manchester, M16 0PQ
Hours: Monday - Friday 8.45am - 5.15pm
Salary: £27,000 with an OTE of £28,000
Contract: Fixed Term until end of May 2026
We are looking for ambitious Operations Associates to join our Client Care team to play a vital role in the day-to-day management of our UK account base, made up of long-standing clients and new clients signed up by our expert sales teams.
Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.
Responsibilities:
- Responsible for the project management of all creative aspects of the client journey.
- Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
- Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
- Contacting clients following email campaigns to ascertain update requirements.
- Understanding the Account Managers client base and supporting with searching for additional business opportunities.
- Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
- Perform audio branding quality check calls with clients and troubleshoot when required.
Skills, knowledge and experience required:
- Solid verbal and written communication skills with proven experience within a similar role.
- An ambitious self-starter with drive, creativity and a commitment to first-class customer service.
- Strong listening and writing skills and an ability to speak articulately and confidently.
- High levels of attention to detail and expert organisational/time-management skills.
- Expertise with all standard PC software and CRM databases.
- A commercial mindset to be able to balance client need with business objectives.
- Commitment to personal development and career growth.
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. We are employee-owned and proud recipients of the King's Award for Enterprise, recognised for innovation, growth, and performance excellence.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonises creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth.
Operations Associate in Manchester employer: PHMG Careers
As a System Support Specialist at our company, you'll be part of a dynamic team dedicated to delivering exceptional audio branding services across North America. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive training and career progression opportunities, all while enjoying competitive benefits like gym memberships and unique perks such as birthday leave. Join us in our creative and spacious offices where your contributions will make a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Associate role.
✨Tip Number 2
Prepare for the interview by researching PHMG and our client care approach. We want to see your passion for audio branding and how you can contribute to our team. Show us you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Operations Associate, you’ll need to articulate your thoughts clearly. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love candidates who take initiative and show they care about the opportunity.
We think you need these skills to ace Operations Associate in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Associate role. Highlight your project management experience and any relevant client care roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about audio branding and how your background aligns with our mission at PHMG. Keep it engaging and personal!
Show Off Your Communication Skills:Since strong verbal and written communication is key for this role, make sure your application is clear, concise, and free of errors. We want to see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at PHMG Careers
✨Know the Company Inside Out
Before your interview, take some time to research PHMG and its unique approach to audio branding. Understand their mission, values, and the types of clients they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Operations Associate, strong verbal and written communication skills are crucial. Prepare examples from your past experiences where you successfully communicated with clients or collaborated with teams. Practising clear and articulate responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Given the role's focus on project management and attention to detail, be ready to discuss how you manage multiple tasks and deadlines. Share specific tools or methods you use to stay organised, and consider bringing a portfolio or examples of past projects to illustrate your capabilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team dynamics, client relationships, or growth opportunities within PHMG. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.
