At a Glance
- Tasks: Manage onboarding for key accounts, ensuring exceptional audio branding experiences.
- Company: Join PHMG, the world's leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on creativity and employee ownership.
- Why this job: Be a trusted advisor, shaping brands through sound and making a real impact.
- Qualifications: Experience in B2B account management and excellent communication skills required.
The predicted salary is between 40000 - 40000 € per year.
Compensation package: £40,000 basic (£60,000 OTE)
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Onboarding Account Manager to join our Key Accounts team. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our most valuable clients. Working in close collaboration with external stakeholders, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience.
The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients. Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPI’s with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process driven B2B Account Management or Customer Success role, ideally managing high value clients.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue and mitigate within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return:
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Free fruit & breakfast.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Onboarding Account Manager (Key Accounts) in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a vibrant work culture that prioritises creativity and collaboration. With a strong focus on employee growth, you will benefit from comprehensive career development opportunities, generous leave policies, and unique perks such as free gym memberships and company events. As an employee-owned business, we empower our team to drive innovation and success, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Account Manager (Key Accounts) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at PHMG. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for audio branding shine through. Share your ideas on how you’d approach client relationships and project management. We love seeing candidates who are not just qualified but also genuinely excited about what we do.
✨Tip Number 3
Prepare for the unexpected! Think about potential challenges in onboarding key accounts and how you’d tackle them. Being proactive and solution-oriented is key in this role, so come armed with examples of how you’ve navigated tricky situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onboarding Account Manager (Key Accounts) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in B2B Account Management. We want to see how your skills align with our dynamic approach to onboarding key accounts.
Showcase Your Communication Skills:Since this role is all about building relationships, let your written communication shine! Use clear, concise language and demonstrate your ability to convey complex ideas simply. We love a good storyteller!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple projects without dropping the ball. Share examples of how you’ve managed intricate details and timelines in past roles to show us you’ve got what it takes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at PHMG Careers
✨Know the Company Inside Out
Before your interview, dive deep into PHMG's history, values, and recent projects. Understanding their approach to audio branding will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As an Onboarding Account Manager, you'll need to build strong relationships with clients. Prepare examples of how you've successfully managed client relationships in the past, focusing on your consultative approach and ability to communicate effectively.
✨Demonstrate Organisational Acumen
Be ready to discuss how you manage multiple projects simultaneously. Share specific strategies or tools you use to stay organised and ensure timely delivery without compromising quality, as this is crucial for the role.
✨Emphasise Your Passion for Excellence
Talk about your commitment to surpassing goals and setting new benchmarks. Provide examples of how you've gone above and beyond in previous roles, showcasing your drive for continuous improvement and exceptional results.
