At a Glance
- Tasks: Manage key accounts and build strong relationships with clients in the North American market.
- Company: Join PHMG, a leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy a competitive salary, free gym membership, and generous leave policies.
- Other info: Work in a supportive environment with exciting company events and a focus on employee well-being.
- Why this job: Be part of a dynamic team that values creativity and offers career growth opportunities.
- Qualifications: Strong relationship management skills and a knack for understanding client needs.
The predicted salary is between 40000 - 40000 £ per year.
The Key Account Management team are responsible for the day-to-day management of our largest, most prestigious accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.
Our Key Account Manager epitomizes the concept of a ‘people person’ – experts in relationship management, rapport building over the phone and specializing in developing long-term relationships with decision makers. Active listeners, they engage clients to understand their business plans and marketing needs and present innovative solutions. Ultimately, they strive to be a true extension of their client’s business. Their clients can be relied on for referrals and clients personally vouch for them and recognize their expertise and knowledge. Commercially astute, they know their numbers and can demonstrate value through metrics and data. By running their desk like their own business, they spot opportunities and can act on their own initiative, at pace, to deliver world-class results for their clients and PHMG.
Strategic objectives and responsibilities:
- Developing strong stakeholder relationships with particular focus on added value
- Comprehensive knowledge and understanding of the base value health and how it can be used as a tool to forecast and reduce churn.
- Ability to mitigate this risk, using internal relationships with Creative, Client Technology Solutions, Credit and Client Support
- Maintaining an excellent understanding of telephony technology and how these are used in conjunction with PHMG products and services
- Strategizing client contact using a variety of platforms – including online meetings and presentations
- Supporting clients to take advantage of their entitlements and diversify to maximize our service value proposition
- Assisting in managing tentative clients by working closely with the Key Accounts Head of Client Support
- Managing and retaining own ‘served notice’ clients
- Delivering additional revenue in line with targets, having a specific focus on strategic pipeline planning
- Managing large multisite locations with complex setups and arrangements
- Sharing knowledge of best practice within the wider team and mentoring new starters
- Being a role model, always demonstrating a positive and professional attitude
- Maintaining an excellent understanding of the ‘new client journey model’ and how to continuously segment the live base (i.e., average revenue per user)
What you will get in return:
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Key Account Manager (North American Market) in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a vibrant work culture that prioritises creativity and collaboration. With a strong focus on employee growth, the company provides numerous benefits including enhanced leave policies, a free gym membership, and career development opportunities linked to performance. As an employee-owned business, PHMG fosters a sense of ownership and community, ensuring that success is shared among its dedicated team members.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (North American Market) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Key Account Manager role. Have a quick, engaging summary of your experience and what you bring to the table ready to go.
✨Tip Number 3
Research the company inside out. Know their clients, their products, and their culture. This will not only help you in interviews but also show that you’re genuinely interested in being part of the team at PHMG.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team at PHMG.
We think you need these skills to ace Key Account Manager (North American Market) in Manchester
Some tips for your application 🫡
Show Your People Skills:As a Key Account Manager, being a 'people person' is key! Make sure to highlight your relationship management skills and any experience you have in building rapport with clients. We want to see how you connect with others!
Know Your Numbers:Demonstrating commercial acumen is crucial for this role. Include examples of how you've used metrics and data to drive results in previous positions. Show us that you can spot opportunities and act on them!
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing and relate your experiences directly to the responsibilities mentioned. We love seeing candidates who take the time to personalise their applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at PHMG Careers
✨Know Your Numbers
As a Key Account Manager, being commercially astute is crucial. Brush up on relevant metrics and data that showcase your understanding of client value and how to forecast churn. Be ready to discuss how you've used numbers to drive results in past roles.
✨Showcase Relationship Management Skills
This role is all about building strong relationships. Prepare examples of how you've successfully engaged with clients, understood their needs, and provided innovative solutions. Highlight your active listening skills and how they’ve helped you develop long-term partnerships.
✨Understand the Client Journey
Familiarise yourself with the 'new client journey model' mentioned in the job description. Be prepared to discuss how you would segment clients and strategise contact to maximise service value. This shows you’re proactive and understand the importance of client retention.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and initiative. Think of scenarios where you've had to act quickly to deliver results or manage complex setups. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
