At a Glance
- Tasks: Lead the transformation of client services into a value-driven partner model.
- Company: Join PHMG, the world’s leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy free gym membership, enhanced leave, and career development opportunities.
- Other info: Be part of a people-powered, employee-owned company that values creativity and diversity.
- Why this job: Make a real impact by shaping client experiences and driving organisational change.
- Qualifications: Experience in management consulting or enterprise transformation is essential.
Location: Old Trafford, Manchester, M16 0PQ
Hours: 8.45am - 5.15pm (Monday to Friday)
Package: Up to £90,000 OTE
As Head of Client Performance, your role is to lead the evolution of PHMG’s client model, creating a Partner Services proposition that delivers greater client value, deeper product adoption and stronger long-term relationships. This is a transformation leadership role. You will help define the vision for Partner Services, translate it into a practical operating model and lead the cross-functional change required to deliver it.
A separate transformation focus exists around client activation and onboarding, but the client experience must operate as one connected journey. You will therefore work closely with the Head of Client Performance (Activation), with both roles expected to lean into each other’s areas where the client outcome requires it.
The role requires the mindset and experience of a senior management consultant: able to move between strategy and execution, structure complex problems, facilitate senior stakeholders, challenge constructively and create momentum across organisational boundaries.
Key Responsibilities
- Own the vision, design and delivery of PHMG’s transformation from Client Services to Partner Services
- Define the future Partner Services operating model, ensuring it creates measurable value for clients and the business
- Build and deliver a clear transformation roadmap, establishing priorities, ownership, investment requirements and measures of success
- Take an end-to-end view of the client journey, ensuring onboarding, activation and ongoing Partner Services operate as a connected experience
- Design a scalable Partner Services model that combines Partner Manager ownership, specialist expertise, technology, automation and proactive service
- Define how the client experience should vary according to client needs, value, complexity, product portfolio and maturity
- Establish how PHMG creates, demonstrates and increases client value through stronger engagement, product adoption, optimisation and specialist support
- Use client, commercial, operational and product insight to identify opportunities, prioritise improvements and measure the impact of transformation activity
- Develop and test new Partner Services propositions and commercial opportunities through structured pilots and evidence-led decision making
- Lead cross-functional transformation across Client Services, Product, Creative, Technology, Data, Operations, Finance, Sales and Commercial teams, creating alignment and accountability without relying on direct authority
Key Requirements
- Experience in management consulting, transformation consulting, corporate strategy or a comparable enterprise transformation role
- Proven experience designing target operating models and leading complex, cross-functional transformation programmes
- Strong strategic, analytical and commercial capability, with experience translating strategy into practical implementation
- Experience developing business cases, transformation roadmaps and measurable success criteria
- Confidence influencing, facilitating and constructively challenging senior stakeholders across multiple functions
- Strong communication and problem-solving skills, with the ability to bring structure to ambiguity and operate effectively between senior-level strategy and operational detail
What you’ll get in return
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG: Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Head of Client Performance in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a dynamic work culture that prioritises creativity and collaboration. As an employee-owned business, we empower our team members with meaningful growth opportunities, competitive benefits including enhanced leave policies and wellness initiatives, and a commitment to community engagement through volunteer days. Join us to be part of a forward-thinking company that values innovation and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Performance in Manchester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Client Performance at PHMG Careers!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PHMG Careers or be willing to refer you for that Head of Client Performance position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PHMG Careers who’s on the lookout for their next Head of Client Performance star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Client Performance role at PHMG Careers!
We think you need these skills to ace Head of Client Performance in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PHMG Careers. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PHMG Careers
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PHMG Careers. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
