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For Companies At a Glance
- Tasks: Lead and develop a team to drive client success and commercial performance.
- Company: Join PHMG, a leader in audio branding with a vibrant culture.
- Benefits: Enjoy free gym membership, generous leave, and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while working with top brands.
- Qualifications: Proven leadership experience in account management and strong commercial acumen.
- Other info: Collaborate with innovative minds and enjoy a dynamic workplace.
The predicted salary is between 45000 - 50000 ÂŁ per year.
The Head of Account Management is a senior leadership role responsible for driving exceptional client outcomes, commercial performance and team capability across a defined North American territory. You will lead, coach and develop a team of Account Managers and Client Partners, taking full ownership of client retention, growth and service delivery across a large client portfolio. This role blends strategic leadership with hands‑on operational oversight, ensuring that every client interaction reflects PHMG’s commitment to quality, creativity and long‑term partnership. As the senior escalation point for your region you will set clear standards, embed best practice and use insight‑led decision making to continuously improve client experience, team performance and commercial results.
Key Responsibilities
- Lead, manage and develop a team of Client Engagement professionals, setting clear expectations, driving high performance and embedding a strong culture of accountability and ownership.
- Take full ownership of a North American client portfolio valued at approximately £1 million, ensuring strong retention, renewal and long‑term client relationships.
- Embed and execute PHMG’s Client Engagement and Client Services strategy across the territory, ensuring consistency, quality and alignment to wider business objectives.
- Own performance management across the team, including objective setting, coaching, reviews, capability development and succession planning.
- Act as the senior escalation point for complex client commercial or performance issues, providing decisive leadership and resolution.
- Monitor, analyse and act on KPIs, client data and engagement metrics to drive continuous improvement in client outcomes and commercial performance.
- Ensure service delivery meets or exceeds agreed SLAs and contractual commitments, maintaining consistently high standards across all accounts.
- Build strong relationships with senior internal stakeholders, providing insight from the North American market to inform strategy and decision‑making.
Key Requirements
- Proven senior leadership experience within client engagement, account management or customer success.
- Strong commercial acumen with experience managing sizeable client portfolios.
- Track record of improving client retention, engagement and lifetime value.
- Confidence using data, KPIs and insight to drive performance and change.
- Excellent stakeholder management and influencing skills.
- Ability to balance strategic planning with hands‑on operational leadership.
- Resilient, adaptable and comfortable leading in a fast‑paced, performance‑driven environment.
What You’ll Get in Return
- Free PureGym membership after 3‑months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half‑day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All‑expenses‑paid company events in sought‑after venues.
- Free fruit and breakfast.
- Company sports teams.
- On‑site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity, the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG
At PHMG our drive to innovate fuels everything we do, our culture, our work and our mission. This commitment to doing things differently inspired our journey starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonises creativity, technology and results. Today we serve over 37,000 clients across 50 countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants such as Coca‑Cola, Samsung, Adidas and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world‑class audio branding solutions. For those with the talent, drive and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity and fosters professional growth.
Head of Account Management in Manchester employer: PHMG Careers
Contact Detail:
PHMG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Head of Account Management in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Account Management role. Highlight your leadership experience and any successes in client retention and engagement to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for leading our North American team.
Showcase Your Data Skills: Since we love data-driven decision making, don’t forget to mention your experience with KPIs and metrics. Share specific examples of how you've used data to improve client outcomes or team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our innovative team!
How to prepare for a job interview at PHMG Careers
✨Know Your Numbers
As the Head of Account Management, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to client retention and engagement. Be ready to discuss how you've used data to drive performance in previous roles.
✨Showcase Leadership Skills
This role is all about leading a team, so come prepared with examples of how you've successfully managed and developed teams in the past. Highlight specific instances where you set clear expectations and drove high performance.
✨Understand the North American Market
Since this position focuses on the North American territory, do your homework! Familiarise yourself with market trends, client behaviours, and any challenges that may arise. This will show your potential employer that you're proactive and well-informed.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complex client issues. Think of scenarios where you had to provide decisive leadership and resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
