At a Glance
- Tasks: Ensure seamless execution of audio branding strategies for key clients and foster meaningful relationships.
- Company: Join PHMG, the world’s leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy a competitive salary, free gym membership, enhanced leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on creativity, diversity, and employee ownership.
- Why this job: Be a trusted advisor, making a real impact on clients' brand identities through audio solutions.
- Qualifications: Experience in B2B account management and exceptional communication skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
Compensation package: £40,000 basic (£60,000 OTE)
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Customer Success Manager to join our Key Accounts team. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our most valuable clients. Working in close collaboration with external stakeholders, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience.
The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients. Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPIs with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process-driven B2B Account Management or Customer Success role, ideally managing high value clients.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue and mitigate within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return:
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Free fruit & breakfast.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Customer Success Manager (Key Accounts) in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a vibrant work culture that prioritises creativity and collaboration. With a strong focus on employee growth, we provide numerous benefits including enhanced leave policies, career development opportunities, and a supportive environment that encourages innovation. As an employee-owned business, we ensure that success is shared among our team, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Key Accounts) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their brand values and how they approach customer success. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Customer Success Manager. Highlight your ability to build relationships and deliver exceptional service, as these are key to impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our mission of delivering outstanding audio branding solutions.
We think you need these skills to ace Customer Success Manager (Key Accounts) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about building meaningful relationships and delivering exceptional experiences for clients.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Success Manager role. Highlight your experience in managing high-value clients and your knack for strategic thinking.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at PHMG Careers
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their audio branding strategies. Understanding their brand values and objectives will help you demonstrate how you can build robust relationships and provide tailored guidance.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple projects simultaneously in the past. Highlight your ability to keep track of intricate details and timelines, ensuring timely delivery without compromising quality.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on customer success and account management. Be ready to discuss how you maintain clear communication with clients throughout a project, keeping them informed and engaged at every stage.
✨Emphasise Your Problem-Solving Mindset
Think of specific challenges you've faced in previous roles and how you proactively developed solutions. This will showcase your strategic thinking and ability to foresee potential obstacles, which is crucial for the Customer Success Manager role.
