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- Tasks: Deliver top-notch sales service to North American clients and drive client loyalty.
- Company: Join PHMG, the world's leading audio branding agency with a vibrant culture.
- Benefits: Enjoy gym membership, generous leave, and unique perks like on-site services.
- Why this job: Make a real impact by helping businesses strengthen their identity through audio branding.
- Qualifications: B2B experience and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)
About PHMG: Founded in 1998, PHMG has grown from a Manchester-based start-up into the world's leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung, Audi and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy, world-class voice artistry and our signature Brand-Symphony to transform the way businesses are heard, strengthening their identity in the most powerful and memorable way.
The Role: An exciting opportunity has arisen to play a crucial role in continuing our company’s success. In this role, you’ll deliver a world-class sales service to our North American clients, identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication, you’ll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email, so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients' needs while respecting our needs too.
Responsibilities:
- Deliver a premium sales service to maximise retention and growth opportunities
- Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs
- Identify and resolve client concerns quickly and effectively through effective questioning
- Implement retention strategies to achieve and exceed targets, orchestrating seamless coordination with internal departments and accruing profound product expertise to elevate the retention strategy
- Managing a CRM database on a day-to-day basis
Skills, Knowledge and Experience Required:
- Previous experience working in a B2B role
- Excellent customer service skills
- Ability to thrive in an environment targeted towards customer retention and satisfaction
- Effective personal organisation; self-starter with drive, ambition and creativity
- The ability to negotiate coupled with excellent written and oral communication
- Excellent attention to detail and problem-solving capabilities
- Ability to work under pressure with a constant positive outlook when being faced with complex client issues
Benefits:
- Free Pure-Gym membership after 3-months served
- 23 days annual leave plus bank holidays increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Life insurance and critical illness cover
- Free fruit & breakfast
- On-site barber and beautician
- Car valet service
- Dedicated Employee Assistance Programme
- Plus many more...
Key Skills: Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing
Employment Type: Full Time
Experience: years
Vacancy: 1
Customer Success in Manchester employer: PHMG Careers
Contact Detail:
PHMG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success in Manchester
✨Tip Number 1
Get to know the company inside out! Research PHMG's products and their unique selling points. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients over the phone and via email, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at PHMG and ready to deliver that world-class service.
We think you need these skills to ace Customer Success in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success role. Highlight your previous B2B experience and any relevant customer service skills that align with what we’re looking for at PHMG.
Showcase Your Communication Skills: Since excellent communication is key, use clear and concise language in your application. Don’t forget to demonstrate your persuasive abilities and problem-solving skills through specific examples.
Research PHMG: Familiarise yourself with our company and the audio branding industry. Mentioning specific products or services in your application can show us you’re genuinely interested and have done your homework.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at PHMG Careers
✨Know Your Stuff
Before the interview, dive deep into PHMG's products and services. Understanding their audio branding solutions will not only impress your interviewers but also help you tailor your responses to show how you can meet client needs effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to demonstrate your ability to handle various situations confidently and empathetically.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved client issues or improved customer satisfaction. This will highlight your ability to thrive under pressure.
✨Demonstrate Your Passion for Customer Success
Express your enthusiasm for helping clients succeed. Share stories that illustrate your commitment to customer service and retention, showing that you genuinely care about building long-term relationships with clients.