Communications Manager in Manchester

Location: Old Trafford, Manchester

Hours: 8.45am – 5.15pm

Package: £45,000 base (£49,500 OTE)

Role Purpose

PHMG is entering a defining growth chapter. Now that we’re employee-owned, you’re not just doing the work, you’re helping build what comes next. We’re certified a Great Place to Work, and we’re growing beyond our audio heritage into a broader suite of client communication tools. Big milestones are coming this year and we are shaping a new era of communication at PHMG.

As our Communications Manager, you will own and elevate the channels, content and tools that connect our 700+ colleagues worldwide. You’ll work closely with the Head of Internal Communications to build a cohesive narrative, support business transformation, and ensure every employee understands our goals, values and progress. You will also manage two Communications Executives, ensuring content, campaigns, and events are delivered to a consistently high standard.

Responsibilities

• Channel ownership and digital employee experience
  • Own and continuously improve PHMG's internal communication channels, including email bulletins, MS Teams, town halls, and a stronger video content ecosystem that colleagues genuinely want to watch.
  • Development of our digital employee experience approach, including governance, templates, channel strategy and clear posting standards.
  • Establish and manage editorial calendars and channel rhythms so the right messages reach the right audiences at the right time.
  • Build communication journeys that support business transformation, helping colleagues understand PHMG's expansion and what it means for our teams, clients and future growth.
• Content creation and storytelling
  • Craft high impact content across articles, scripts, leadership messages, toolkits, FAQs, presentations and campaigns.
  • Translate business updates into clear, meaningful narratives that build confidence, momentum and connection, especially during fast-moving change.
  • Champion stories that reinforce culture, celebrate progress, and build pride in our employee-owned model.
• Employee ownership communications and engagement
  • Develop and deliver communications that strengthen understanding of employee ownership, the Employee Ownership Trust (EOT) and how colleagues can get involved.
  • Partner with senior stakeholders to land ownership-related updates with transparency, clarity and credibility.
  • Embed employee ownership messaging into key moments and milestones across the year, ensuring it feels relevant, real and lived.
• Strategic business partnering and change communications
  • Act as a trusted communications partner to key functions, including Sales, Client Services, People, IT and Leadership, aligning messaging and shaping plans.
  • Lead internal communications for change programmes, technology rollouts and transformation projects, building plans that drive adoption and reduce ambiguity.
  • Coach stakeholders on channel choice, tone, sequencing and the reason behind the message, so communications feel joined up and audience-first.
• Internal events, strategy, planning and delivery
  • Lead the end-to-end planning and delivery of internal events, including town halls, cultural moments, engagement campaigns and celebrations.
  • Own run of show planning, speaker preparation, scripts, communications plans, content capture and post-event follow up.
  • Ensure events help colleagues feel informed, included and connected to the bigger direction, particularly during a year of major business moments and announcements.
• Data, insight and continuous improvement
  • Define and track KPIs, including reach, engagement, sentiment and time to action, then turn insight into improvements.
  • Build a practical measurement rhythm focused on what is working, what is not, and what we should evolve next.
• Leadership and team management
  • Line manage and develop the Internal Communications team, setting direction, standards and priorities with support from the Head of Communications.
  • Create a supportive, high-performing team culture with clear goals, feedback loops and strong collaboration.

Skills and Experience

• Proven experience as a Communications Manager, in employee engagement, and/or change communications.
• Strong channel management experience, including enterprise social, intranet or employee platforms, chat platforms, email, events, and video content.
• Excellent writing and editing skills, able to simplify complexity without losing meaning.
• Strong stakeholder management, able to influence, challenge constructively, and bring people with you.
• Experience managing internal events and campaigns end-to-end.
• Line management experience, or clear readiness to step into it.
• Desirable: experience communicating ownership models, culture programmes, CSR initiatives, or transformation narratives.

Key Attributes

• Strategic and pragmatic, sees the long-term story and executes brilliantly day-to-day.
• Clear, calm and credible in moments of change.
• Naturally curious, asks the questions that unlock clarity.
• Inclusive communicator, writes and plans for diverse audiences across regions, roles and seniority.
• High standards, collaborative, feedback-friendly and outcome-focused.

What you can expect

As an employee-owned business, you will have a genuine stake in the future we are building together. You will join at a moment of real momentum, with the opportunity to make your mark during a transformational year. You will benefit from hybrid flexibility that balances collaboration in the office with focused time to do your best work. You will be part of a culture that values craft, clarity, collaboration, and people who take ownership.