At a Glance
- Tasks: Ensure clients' audio branding strategies are executed seamlessly and build strong relationships.
- Company: Join PHMG, the world’s leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on innovation and employee ownership.
- Why this job: Be a trusted advisor, making a real impact on clients' brands through creativity and strategy.
- Qualifications: Experience in B2B account management and excellent communication skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
Compensation package: £35,000 basic (£50,000 OTE)
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Client Success Manager to join our team. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance.
Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPIs with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process-driven B2B Account Management role.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return:
- Free PureGym membership after 3 months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Free fruit & breakfast.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Client Success Manager (North American Market) (Hiring Immediately) in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in the vibrant area of Old Trafford, Manchester, offering a dynamic work culture that prioritises creativity and collaboration. With a strong focus on employee growth, we provide extensive benefits including a free gym membership, enhanced leave policies, and career development opportunities directly linked to performance. As an employee-owned business, we foster a sense of ownership and community, ensuring that every team member contributes to our innovative journey in audio branding.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (North American Market) (Hiring Immediately) in Manchester
✨Tip Number 1
Get to know the company inside out! Research PHMG's audio branding strategies and their clients. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Client Success Manager, you'll need to convey ideas clearly and build relationships. Try role-playing with a friend or family member to get comfortable with discussing your approach to client success.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed multiple projects in the past. Being able to demonstrate your ability to juggle tasks while keeping everything on track will impress the hiring team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role.
We think you need these skills to ace Client Success Manager (North American Market) (Hiring Immediately) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in B2B account management and how it aligns with our mission at PHMG. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to demonstrate your ability to convey complex ideas simply. We love a good storyteller!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple projects without breaking a sweat. In your application, share examples of how you've managed intricate details and timelines in past roles. Show us that you’re the organised superstar we need!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team at PHMG!
How to prepare for a job interview at PHMG Careers
✨Know Your Client Success Inside Out
Before the interview, dive deep into what client success means for the company. Understand their approach to audio branding and how they build relationships with clients. This will help you articulate how your experience aligns with their values and objectives.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple projects simultaneously. Discuss specific tools or methods you use to stay organised and ensure timely delivery without compromising quality. This is crucial for a role that demands attention to detail.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to explain complex ideas simply and clearly, as this reflects the prompt and clear communication expected in the role. Use examples from your past experiences where effective communication made a difference.
✨Embrace a Mindset of Continuous Improvement
Be prepared to discuss how you seek feedback and implement it in your work. Share instances where you've adapted your strategies based on insights from peers or clients. This shows your commitment to excellence and aligns with the company's focus on continuous improvement.
