At a Glance
- Tasks: Ensure clients receive exceptional audio branding experiences and manage multiple projects seamlessly.
- Company: Join PHMG, the world's leading audio branding agency with a vibrant culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development opportunities.
- Other info: Dynamic work environment with exciting company events and a focus on continuous improvement.
- Why this job: Be a trusted advisor, shaping brands through innovative audio solutions and meaningful client relationships.
- Qualifications: Experience in B2B account management and excellent communication skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking a dynamic and results‑orientated Client Success Manager to join our team. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients' creative teams and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our clients' business, you take on the role of a trusted advisor and partner.
Your approach is consultative, taking the time to understand your clients' brand and offering tailored strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world‑class customer service truly means. You will have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.
Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It's not just about meeting goals; it's about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Client‑centric approach: Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Communication: Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaboration: Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Project Management: Using data-driven insights to manage multiple projects simultaneously from concept to delivery.
- Time Management: Taking an organised approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Risk management: Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track even in the face of unexpected obstacles.
- Achieving excellence: Approaching your KPIs with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Documentation and Reporting: Maintaining thorough records of client interactions, project progress, and feedback.
- Continuous Improvement: Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process-driven B2B Account Management role.
- Unrivalled attention to detail, creativity, and initiative.
- Ability to spot opportunities to increase revenue within the account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What’ll get in return:
- Free PureGym membership after 3 months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity, and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought-after venues.
- Free fruit & breakfast.
- Company sports teams.
- On‑site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity, the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester‑based business to the world's leading audio branding agency, working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi, and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world‑class voice artistry, and an exclusive Brand‑Sound‑Track, strengthening their business identity in the most memorable emotive way.
Client Success Manager (North American Market) in Manchester employer: PHMG Careers
PHMG is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive compensation package alongside a vibrant work culture in Old Trafford, Manchester. With benefits such as a free gym membership, enhanced leave policies, and opportunities for career development linked to performance, PHMG fosters an environment where employees can thrive while delivering unparalleled client experiences. The company's commitment to continuous improvement and community engagement further enhances its appeal, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (North American Market) in Manchester
✨Tip Number 1
Get to know the company inside out! Research PHMG's audio branding strategies and their client success stories. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client management and project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Client Success Manager (North American Market) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for client success shine through! We want to see how much you care about delivering exceptional experiences and building meaningful relationships with clients.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in B2B account management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Remember, clarity is key when it comes to project management and communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Client Success Manager!
How to prepare for a job interview at PHMG Careers
✨Know Your Clients
Before the interview, research the company and its clients. Understand their brand values and objectives, as this will help you demonstrate your client-centric approach during the conversation.
✨Showcase Your Communication Skills
Prepare to discuss how you’ve effectively communicated with clients in the past. Use specific examples that highlight your ability to keep clients informed and engaged throughout a project.
✨Demonstrate Project Management Prowess
Be ready to talk about your experience managing multiple projects simultaneously. Share examples of how you’ve used data-driven insights to ensure timely delivery without compromising quality.
✨Emphasise Continuous Improvement
Discuss how you embrace feedback and seek out opportunities for improvement. This shows that you’re committed to not just meeting but exceeding expectations, which aligns perfectly with the role's demands.
