At a Glance
- Tasks: Ensure seamless execution of audio branding strategies and foster meaningful client relationships.
- Company: Join PHMG, the world’s leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy a competitive salary, free gym membership, enhanced leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on creativity, diversity, and employee ownership.
- Why this job: Be a trusted advisor, making a real impact on clients' brand identities through audio.
- Qualifications: Experience in B2B account management and exceptional communication skills required.
The predicted salary is between 35000 - 35000 € per year.
We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience.
The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients. Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities:
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPI’s with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success:
- Extensive experience in a process driven B2B Account Management role.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return:
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Free fruit & breakfast.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Client Success Manager (North American Market) - 12-Month Fixed-Term Contract in Manchester employer: PHMG Careers
PHMG is an exceptional employer that fosters a dynamic and inclusive work culture, offering a range of benefits including a free gym membership, enhanced leave policies, and opportunities for career development linked to performance. Located in Old Trafford, Manchester, employees enjoy a vibrant environment with access to company events, sports teams, and a commitment to community engagement through volunteer days. As an employee-owned business, PHMG empowers its team members, ensuring that success is shared and creativity is at the forefront of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (North American Market) - 12-Month Fixed-Term Contract in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their brand values and think about how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Client Success Manager. Highlight your experience in account management and your knack for building strong client relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Success Manager (North American Market) - 12-Month Fixed-Term Contract in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in B2B account management and how it aligns with our mission at PHMG. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role is all about building relationships, let your written communication shine! Use clear, concise language and make sure to convey your passion for exceptional client service. Remember, we’re looking for someone who can keep clients informed and engaged.
Demonstrate Organisational Skills:We love a candidate who can juggle multiple projects without breaking a sweat! In your application, share examples of how you've managed complex timelines and ensured timely delivery in past roles. Show us that you’ve got the organisational acumen we need.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at PHMG!
How to prepare for a job interview at PHMG Careers
✨Know Your Client's Brand
Before the interview, dive deep into understanding the brands PHMG works with. Familiarise yourself with their audio branding strategies and think about how you can contribute to enhancing their sonic identities. This will show your genuine interest and help you stand out as a candidate who is ready to hit the ground running.
✨Showcase Your Organisational Skills
As a Client Success Manager, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple projects simultaneously. Highlight how your organisational acumen helped you deliver quality results on time, which aligns perfectly with the role's demands.
✨Demonstrate Exceptional Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've maintained clear communication with clients in previous roles, especially during challenging situations. This will illustrate your ability to keep clients informed and engaged throughout the project lifecycle.
✨Embrace a Mindset of Continuous Improvement
PHMG values a culture of continuous improvement. Be prepared to discuss how you've sought feedback in the past and used it to enhance your performance. Share specific examples of how you've adapted your approach based on constructive criticism, showcasing your commitment to delivering exceptional results.
