At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client experiences and drive performance.
- Company: Join PHMG, the world’s leading audio branding agency with a creative culture.
- Benefits: Enjoy a competitive salary, gym membership, extra leave, and career development.
- Other info: Be part of an employee-owned company that values creativity and diversity.
- Why this job: Make a real impact by coaching and supporting your team in a vibrant environment.
- Qualifications: Experience in client services and a passion for mentoring others.
The predicted salary is between 52500 - 67500 € per year.
Location: Old Trafford, M16 OPQ
Hours: 4pm - 1am (4 days a week Tuesday - Friday)
Package: £75,000 OTE
As a Client Success Manager within the New Client Activation team, you’ll play a key role in delivering a high-quality client experience while supporting the performance and development of your team. Reporting into the Head of Client Activation, you’ll lead by example on the floor, driving standards, supporting day-to-day operations, and coaching individuals to achieve and exceed their performance objectives. You’ll be a visible, trusted leader who brings clarity, energy, and accountability, helping to create a positive, high-performing environment where people feel supported to grow and succeed.
Key Responsibilities:
- Leading from the front with a hands-on, role-model approach, supporting the Client Services Manager in the day-to-day delivery of team and operational objectives
- Setting clear expectations, reinforcing KPIs and quality standards, and monitoring individual and team performance to address issues early and constructively
- Coaching and developing team members through regular feedback, call listening, performance conversations, and support with PDRs and development plans
- Ensuring a high-quality client experience by maintaining standards across welcome calls, record-keeping, objection handling, and the effective management of complaints and escalations
- Collaborating with peers and stakeholders to share insight, contribute improvement ideas, and support a culture of accountability, teamwork, and continuous improvement
Experience Required:
- Experience in a client services or customer success environment within a fast-paced, target-driven setting
- Proven experience coaching, mentoring, or supporting peers to improve performance and quality
- Strong understanding of KPIs, quality standards, and delivering a consistently high client experience
- Hands-on experience providing feedback through call listening, side-by-side coaching, and performance conversations
- Confidence leading by example, positively influencing behaviours, standards, and team culture on the floor
What you’ll get in return:
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Client Success Manager in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Old Trafford, offering a vibrant work culture that prioritises employee growth and well-being. With a strong focus on innovation and collaboration, employees benefit from comprehensive perks such as enhanced leave policies, career development opportunities, and a supportive environment that encourages creativity and teamwork. As an employee-owned business, PHMG ensures that success is shared among its team, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PHMG. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client success and coaching. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've led teams or coached individuals to success. Highlight your hands-on approach and how you’ve positively influenced team culture. This is key for a Client Success Manager role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Success Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Client Success Manager role shine through. We want to see how excited you are about helping clients and leading a team. Share specific examples of how you've made a difference in previous roles!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in client services and coaching, as well as any relevant KPIs you've worked with. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at PHMG!
How to prepare for a job interview at PHMG Careers
✨Know Your Client Success Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to client success. Be ready to discuss how you've used these metrics in past roles to drive team performance and enhance client experiences.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored team members in previous positions. Highlight specific instances where your feedback led to improved performance or quality standards.
✨Demonstrate Your Leadership Style
Think about your leadership approach and be prepared to share how you lead by example. Discuss how you create a positive environment and motivate your team to achieve their objectives.
✨Engage with Company Values
Familiarise yourself with PHMG's values and culture. During the interview, connect your personal values and experiences to theirs, showing that you're not just a fit for the role but also for the company ethos.
