At a Glance
- Tasks: Deliver top-notch sales service to North American clients and drive client loyalty.
- Company: Join PHMG, the world's leading audio branding agency with a vibrant culture.
- Benefits: Enjoy gym membership, generous leave, and wellness perks.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by helping businesses strengthen their identity through audio branding.
- Qualifications: B2B experience and excellent communication skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
About PHMG: Founded in 1998, PHMG has grown from a Manchester-based start-up into the world's leading audio branding agency. Today we partner with over 38,000 clients in 54 countries, from global giants like Samsung, Audi, and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy, world-class voice artistry, and our signature Brand-Symphony to transform the way businesses are heard, strengthening their identity in the most powerful and memorable way.
The Role: An exciting opportunity has arisen to play a crucial role in continuing our company’s success. In this role, you’ll deliver a world-class sales service to our North American clients, identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication, you’ll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email, so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated, and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients' needs while respecting our needs too.
Responsibilities:
- Deliver a premium sales service to maximise retention and growth opportunities.
- Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs.
- Identify and resolve client concerns quickly and effectively through effective questioning.
- Implement retention strategies to achieve and exceed targets, orchestrating seamless coordination with internal departments and accruing profound product expertise to elevate the retention strategy.
- Manage a CRM database on a day-to-day basis.
Skills, Knowledge and Experience Required:
- Previous experience working in a B2B role.
- Excellent customer service skills.
- Ability to thrive in an environment targeted towards customer retention and satisfaction.
- Effective personal organisation; self-starter with drive, ambition, and creativity.
- The ability to negotiate coupled with excellent written and oral communication.
- Excellent attention to detail and problem-solving capabilities.
- Ability to work under pressure with a constant positive outlook when being faced with complex client issues.
Benefits:
- Free Pure-Gym membership after 3 months served.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity, and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- Free fruit & breakfast.
- On-site barber and beautician.
- Car valet service.
- Dedicated Employee Assistance Programme.
- Plus many more...
Required Experience: Director
Key Skills: Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients.
Employment Type: Full Time
Experience: years
Vacancy: 1
Client Success Director in Manchester employer: PHMG Careers
As a System Support Specialist at our company, you'll be part of a dynamic team dedicated to delivering exceptional audio branding services across North America. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive training and career progression opportunities, all while enjoying competitive benefits like gym memberships and unique perks such as birthday leave. Join us in our creative and spacious offices where your contributions will make a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Director in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Success Director role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client retention and problem-solving. We suggest role-playing with a friend to boost your confidence and refine your communication skills.
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your previous B2B experience and how you’ve successfully managed client relationships. We want to see that passion for customer service shine through!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Client Success Director in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Director role. Highlight your experience in B2B environments and showcase how your skills align with our focus on client retention and satisfaction.
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your ability to listen and empathise with clients, as this will resonate well with us.
Highlight Problem-Solving Abilities:We love a good problem solver! Share examples from your past experiences where you’ve successfully resolved client issues or improved customer satisfaction. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at PHMG Careers
✨Know Your Stuff
Before the interview, dive deep into PHMG's products and services. Understanding the audio branding landscape will help you speak confidently about how you can contribute to client success and retention.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Consider role-playing with a friend to simulate client interactions, focusing on both verbal and written communication.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully resolved client issues. Be ready to discuss these situations in detail, highlighting your problem-solving skills and empathy towards clients.
✨Emphasise Your Client-Centric Approach
During the interview, make it clear that you prioritise client needs. Share instances where you've gone above and beyond to ensure client satisfaction, demonstrating your commitment to building strong relationships.
