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- Tasks: Lead a dynamic team to deliver exceptional client experiences and drive performance.
- Company: Join PHMG, the world’s leading audio branding agency with a global presence.
- Benefits: Competitive salary with OTE, supportive environment, and opportunities for growth.
- Why this job: Be a trusted leader, inspire your team, and make a real impact on client satisfaction.
- Qualifications: Experience in client services and a passion for coaching and mentoring others.
- Other info: Fast-paced, target-driven environment with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Location: Old Trafford M16 OPQ
Hours: 1pm - 10pm Monday to Thursday, 1pm - 6pm on Friday
Package: £37,000 base (£54,200 OTE)
As a Client Services Team Leader within the New Client Activation team, you’ll play a key role in delivering a high-quality client experience while supporting the performance and development of your team. Reporting into the Client Services Manager, you’ll lead by example on the floor, driving standards, supporting day-to-day operations, and coaching individuals to achieve and exceed their performance objectives.
You’ll be a visible trusted leader who brings clarity, energy, and accountability, helping to create a positive high-performing environment where people feel supported to grow and succeed.
Key Responsibilities:- Leading from the front with a hands-on role-model approach supporting the Client Services Manager in the day-to-day delivery of team and operational objectives
- Setting clear expectations, reinforcing KPIs and quality standards, and monitoring individual and team performance to address issues early and constructively
- Coaching and developing team members through regular feedback, call-listening performance conversations, and support with PDRs and development plans
- Ensuring a high-quality client experience by maintaining standards across welcome calls, record-keeping, objection handling, and the effective management of complaints and escalations
- Collaborating with peers and stakeholders to share insight, contribute improvement ideas, and support a culture of accountability, teamwork, and continuous improvement
- Experience in a client services or customer success environment within a fast-paced target-driven setting
- Proven experience coaching, mentoring, or supporting peers to improve performance and quality
- Strong understanding of KPIs, quality standards, and delivering a consistently high client experience
- Hands-on experience providing feedback through call-listening, side-by-side coaching, and performance conversations
- Confidence leading by example, positively influencing behaviours, standards, and team culture on the floor
About PHMG: Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi, and Adidas as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry, and an exclusive Brand-Sound-Track strengthening their business identity in the most memorable emotive way.
Client Services Team Leader in Manchester employer: PHMG Careers
Contact Detail:
PHMG Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Team Leader in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PHMG. Check out their social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client services and leadership. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your coaching skills! Since this role involves mentoring and developing team members, be ready to share specific examples of how you've successfully coached others in the past. Highlight your approach to giving feedback and how it led to improved performance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Client Services Team Leader role.
We think you need these skills to ace Client Services Team Leader in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: As a Client Services Team Leader, we want to see your leadership style shine through in your application. Share examples of how you've led teams, coached individuals, and created a positive environment. This is your chance to show us how you can inspire others!
Highlight Your Client Experience: Make sure to emphasise your experience in client services or customer success. We’re looking for someone who understands the importance of delivering a high-quality client experience, so share specific instances where you've excelled in this area.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at PHMG Careers
✨Know Your Client Services Inside Out
Make sure you understand the ins and outs of client services, especially in a fast-paced environment. Brush up on common KPIs and quality standards that are crucial for delivering a top-notch client experience. This will show your potential employer that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Coaching Skills
Prepare to discuss your experience in coaching and mentoring others. Think of specific examples where you've helped team members improve their performance. Highlighting your hands-on approach and how you’ve positively influenced team culture will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Be ready to talk about times when you've led by example. Whether it's through setting clear expectations or addressing issues constructively, showcasing your leadership style will be key. Remember, they’re looking for someone who can create a positive, high-performing environment.
✨Engage with Real Scenarios
Prepare for situational questions that may involve handling complaints or escalations. Think about how you would maintain high standards during challenging situations. Showing that you can think on your feet and provide a stellar client experience, even under pressure, will set you apart.
