At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client experiences and drive performance.
- Company: Join PHMG, the world’s leading audio branding agency with a creative culture.
- Benefits: Enjoy a competitive salary, free gym membership, and generous leave policies.
- Other info: Be part of an employee-owned company that values creativity and professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in client services and a passion for coaching and mentoring others.
The predicted salary is between 52500 - 75000 € per year.
As a Client Services Manager within the New Client Activation team, you’ll play a key role in delivering a high-quality client experience while supporting the performance and development of your team. Reporting into the Head of Client Activation, you’ll lead by example on the floor, driving standards, supporting day-to-day operations, and coaching individuals to achieve and exceed their performance objectives. You’ll be a visible, trusted leader who brings clarity, energy, and accountability, helping to create a positive, high-performing environment where people feel supported to grow and succeed.
Key Responsibilities:
- Leading from the front with a hands-on, role-model approach, supporting the Client Services Manager in the day-to-day delivery of team and operational objectives.
- Setting clear expectations, reinforcing KPIs and quality standards, and monitoring individual and team performance to address issues early and constructively.
- Coaching and developing team members through regular feedback, call listening, performance conversations, and support with PDRs and development plans.
- Ensuring a high-quality client experience by maintaining standards across welcome calls, record-keeping, objection handling, and the effective management of complaints and escalations.
- Collaborating with peers and stakeholders to share insight, contribute improvement ideas, and support a culture of accountability, teamwork, and continuous improvement.
Experience Required:
- Experience in a client services or customer success environment within a fast-paced, target-driven setting.
- Proven experience coaching, mentoring, or supporting peers to improve performance and quality.
- Strong understanding of KPIs, quality standards, and delivering a consistently high client experience.
- Hands-on experience providing feedback through call listening, side-by-side coaching, and performance conversations.
- Confidence leading by example, positively influencing behaviours, standards, and team culture on the floor.
What you’ll get in return:
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Smart pension scheme.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Free fruit & breakfast.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Client Services Manager in Manchester employer: PHMG Careers
PHMG is an exceptional employer located in Old Trafford, offering a vibrant work culture that prioritises employee growth and well-being. With benefits such as enhanced leave, a free gym membership, and career development opportunities linked to performance, employees thrive in a supportive environment that values creativity and teamwork. As an employee-owned business, PHMG fosters a sense of ownership and accountability, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for interviewers to see your impact.
✨Tip Number 3
Don’t just focus on your experience; highlight your coaching skills too! Be ready to discuss how you've supported others in achieving their goals. This is key for a Client Services Manager role, so make sure it shines through in your conversations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at PHMG. We can’t wait to see what you bring to the table!
We think you need these skills to ace Client Services Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Client Services Manager and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight your relevant experience in client services or customer success. We’re looking for specific examples of how you've coached and supported others, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you fit into our high-performing environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PHMG Careers
✨Know Your Client Services Inside Out
Make sure you understand the ins and outs of client services and customer success. Brush up on your knowledge of KPIs, quality standards, and how to deliver a top-notch client experience. This will help you demonstrate your expertise and show that you're ready to lead from the front.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored team members in the past. Be ready to discuss specific situations where your feedback led to improved performance. This will highlight your ability to develop others and create a positive team culture.
✨Demonstrate Leadership Qualities
Think about times when you've taken the initiative or led by example. Share stories that illustrate your hands-on approach and how you've positively influenced team behaviours. This will show that you can be a visible, trusted leader in the role.
✨Engage with the Company’s Values
Familiarise yourself with PHMG's mission and values, especially their focus on innovation and teamwork. During the interview, relate your personal values and experiences to theirs, showing that you're not just a fit for the role but also for the company culture.
